Bilingual Crisis Intervention Manager

4 weeks ago


Ottawa, Ontario, Canada Donna Cona Full time

Position Overview: Donna Cona is in search of a dedicated and empathetic Bilingual Crisis Counsellor Manager to oversee a team of crisis support professionals. This role is crucial in ensuring that individuals in distress receive timely and effective assistance.

Key Responsibilities:

  • Leadership and Supervision: Provide effective leadership and guidance to a team of crisis counsellors, ensuring a supportive and productive work environment through regular supervision and performance management.
  • Crisis Intervention: Engage in crisis intervention activities as necessary, particularly during high-demand periods, to guarantee that clients receive immediate and effective support.
  • Quality Control: Assess the quality of crisis intervention services delivered by the team, offering constructive feedback and implementing improvement strategies while maintaining thorough documentation.
  • Reporting and Administration: Oversee administrative tasks such as reviewing team attendance and developing statistical reports for stakeholders.
  • Training and Development: Identify training needs for crisis counsellors and facilitate relevant professional development opportunities to enhance their skills and knowledge.
  • Ethical Standards: Ensure that all crisis intervention practices comply with ethical guidelines and legal standards, maintaining confidentiality and integrity in all operations.
  • Performance Management: Conduct regular evaluations of team members, providing feedback and setting developmental goals to foster professional growth.
  • Clinical Support: Offer expert guidance to crisis counsellors in managing and resolving crisis situations, ensuring adherence to best practices in crisis intervention.

Donna Cona is committed to fostering a diverse and inclusive workplace. We uphold equal opportunity principles and strive to eliminate barriers in our recruitment process.



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