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Bilingual Crisis Counsellor Manager
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Ottawa, Ontario, Canada Donna Cona Inc. Full timeJob Title: Bilingual Crisis Counsellor ManagerDonna Cona Inc. is seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors. As a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support services.Key...
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Bilingual Crisis Counsellor Manager
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Bilingual Crisis Counsellor Manager
2 months ago
Ottawa, Ontario, Canada Donna Cona Full timeJob Title: Bilingual Crisis Counsellor ManagerDonna Cona is seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors. As a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support services.Key...
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Bilingual Crisis Counsellor Manager
2 months ago
Ottawa, Ontario, Canada Donna Cona Full timeJob Title: Bilingual Crisis Counsellor ManagerDonna Cona is seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors. As a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support services.Key...
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Ottawa, Ontario, Canada Donna Cona Inc. Full timeJob Title: Bilingual Crisis Counsellor ManagerDonna Cona Inc. is seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors.About the RoleAs a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support...
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Bilingual Crisis Counsellor Manager
4 weeks ago
Ottawa, Ontario, Canada Donna Cona Inc. Full timeJob Title: Bilingual Crisis Counsellor ManagerDonna Cona Inc. is seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors.About the RoleAs a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support...
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Bilingual Crisis Counsellor Manager
2 months ago
Ottawa, Ontario, Canada Donna Cona Inc. Full timeAbout the RoleDonna Cona Inc. is seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors. As a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support services.Key ResponsibilitiesTeam Leadership:...
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Bilingual Crisis Counsellor Manager
2 months ago
Ottawa, Ontario, Canada Donna Cona Inc. Full timeAbout the RoleDonna Cona Inc. is seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors. As a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support services.Key ResponsibilitiesTeam Leadership:...
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Bilingual Crisis Counsellor Manager
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Bilingual Crisis Counsellor Manager
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Ottawa, Ontario, Canada Donna Cona Full timeJob SummaryWe are seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors. As a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support services.Key ResponsibilitiesSupervise and lead a team of crisis...
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Bilingual Crisis Counsellor Manager
2 months ago
Donna Cona is seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors. As a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support services.
Key Responsibilities:- Supervise and lead a team of crisis counsellors, providing regular individual and group supervision sessions, setting performance expectations, and fostering a positive and supportive work environment.
- Participate in crisis counselling duties as needed, especially during peak periods or emergencies, to ensure the provision of timely and effective crisis intervention services.
- Monitor the quality of crisis counselling services provided by the team, conducting reviews, providing feedback, and implementing strategies for continuous improvement.
- Develop and submit reports to clients on a monthly basis, highlighting key statistics and trends.
- Identify training needs of crisis counsellors and develop or coordinate relevant training programs to enhance their crisis intervention skills and knowledge.
- Ensure that all crisis counselling practices and procedures align with ethical guidelines, legal requirements, and organizational policies.
- Conduct regular performance evaluations of crisis counsellors, providing constructive feedback, recognizing achievements, and addressing areas for improvement.
- A Master's degree in Social Work, Psychology, or a related discipline.
- Registration in a Professional Organization as a Social Worker, Counselor, Therapist, etc.
- A minimum of three (3) years' experience working in a Crisis Line environment.
- A minimum of three (3) years' experience working with Indigenous Issues.
- A minimum of three (3) years' experience managing employees.
- Excellent customer service skills and sensitivity to handle stressful calls.
- Exceptional interpersonal, communication, and conflict resolution skills.
- The ability to communicate and write in English and French (Bilingual).
- The ability to communicate in Cree, Inuktitut, Ojibway or any other indigenous language (asset).
- Security clearance at the level of RELIABILITY (eligible).
Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don't discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.
