Bilingual Crisis Counsellor Manager
9 hours ago
Donna Cona is seeking a dedicated and compassionate Bilingual Crisis Counsellor Manager to lead a team of crisis counsellors. As a Bilingual Crisis Line Manager, you will be responsible for overseeing and guiding a team of crisis counsellors who provide 24/7 crisis intervention and support services.
Key Responsibilities:- Supervise and lead a team of crisis counsellors, providing regular individual and group supervision sessions, setting performance expectations, and fostering a positive and supportive work environment.
- Participate in crisis counselling duties as needed, especially during peak periods or emergencies, to ensure the provision of timely and effective crisis intervention services.
- Monitor the quality of crisis counselling services provided by the team, conducting reviews, providing feedback, and implementing strategies for continuous improvement.
- Develop and implement training programs to enhance the crisis intervention skills and knowledge of crisis counsellors.
- Ensure that all crisis counselling practices and procedures align with ethical guidelines, legal requirements, and organizational policies.
- A Master's degree in Social Work, Psychology, or a related discipline.
- Registration in a Professional Organization as a Social Worker, Counselor, Therapist, etc.
- A minimum of three (3) years' experience working in a Crisis Line environment.
- A minimum of three (3) years' experience working with Indigenous Issues.
- A minimum of three (3) years' experience managing employees.
- Excellent customer service skills and sensitivity to handle stressful calls.
- Exceptional interpersonal, communication, and conflict resolution skills.
- The ability to communicate and write in English and French (Bilingual).
- The ability to communicate in Cree, Inuktitut, Ojibway or any other indigenous language (asset).
- Security clearance at the level of RELIABILITY (eligible).
Donna Cona is committed to a diverse, equitable and inclusive workplace. We are an equal opportunity employer. We don't discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age or any other protected status. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals.
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