Customer Service Team Lead

3 weeks ago


Cambridge, Ontario, Canada HEPHAESTUS HOMES LTD. Full time
About the Role

We are seeking a Customer Service Team Lead to join the HEPHAESTUS HOMES LTD. team.

Key Responsibilities
  • Oversee the daily activities of customer service staff and ensure tasks are completed efficiently.
  • Prepare and submit reports regarding customer service statistics and other relevant information.
  • Maintain a positive and professional work environment and implement policies that promote customer satisfaction.

Requirements

  • Secondary (high) school graduation certificate or equivalent experience.
  • 1 year to less than 2 years of experience in a supervisory role in customer service.
  • Excellent oral communication and organizational skills.

Work Environment

  • Construction site.
  • Outdoors and noisy environments.

How You Will Contribute

  • By implementing effective strategies to maintain customer satisfaction and loyalty.
  • By ensuring that all customer service staff are well-trained and equipped to handle customer inquiries and issues.


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