Customer Service Team Lead
3 weeks ago
We are seeking a Customer Service Team Lead to join the HEPHAESTUS HOMES LTD. team.
Key Responsibilities- Oversee the daily activities of customer service staff and ensure tasks are completed efficiently.
- Prepare and submit reports regarding customer service statistics and other relevant information.
- Maintain a positive and professional work environment and implement policies that promote customer satisfaction.
Requirements
- Secondary (high) school graduation certificate or equivalent experience.
- 1 year to less than 2 years of experience in a supervisory role in customer service.
- Excellent oral communication and organizational skills.
Work Environment
- Construction site.
- Outdoors and noisy environments.
How You Will Contribute
- By implementing effective strategies to maintain customer satisfaction and loyalty.
- By ensuring that all customer service staff are well-trained and equipped to handle customer inquiries and issues.
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