Engineering Customer Experience Representative
6 days ago
We are seeking a highly skilled and experienced individual to join our team as an Engineering Customer Experience Representative. This role will be responsible for providing exceptional customer service to the public, processing engineering applications and permits, and working closely with engineering staff to ensure efficient and effective service delivery.
Key Responsibilities- Receive and process engineering applications and permits for various areas, including sewer, water, design, environment, traffic, and inspection.
- Deal directly with the public, responding to inquiries and providing information, direction, and assistance regarding engineering operations, services, bylaws, regulations, and procedures.
- Liaise with engineering staff and escalate cases to supervisors as needed to ensure completion of outstanding service requests.
- Use software applications to enter, delete, update, revise, and retrieve information, and utilize a range of resources to collect and process payments and refunds.
- Establish, maintain, and update filing systems for varied information, and compose routine correspondence for internal and external documentation.
- Review plans, permits, inspections, and payments for accuracy, completeness, and conformance with departmental regulations.
- Create service requests for inquiries from external or internal customers, and perform preliminary site plan reviews for conformance with engineering requirements.
- Conduct user acceptance testing for new systems or updates, and process and distribute departmental incoming and outgoing mail.
- Review and update processes for related tasks with a focus on efficiencies and increasing service levels.
- Completion of Grade 12 supplemented by or including courses related to the work, plus considerable related office experience involving public contact and computerized systems.
- Considerable knowledge of engineering or construction policies and procedures, engineering operations, services, bylaws, regulations, and procedures.
- Sound knowledge of filing, recordkeeping, office practices, and procedures, modern business office practices and procedures, and elementary survey, drafting, and engineering practices.
- Ability to make routine decisions according to established policies and procedures, and work under pressure with a high volume of inquiries and/or service requests.
- Ability to accurately and efficiently maintain a limited variety of records, compose routine letters and memoranda, and deal tactfully, courteously, and effectively with the public, internal, and municipal personnel.
We offer a competitive salary and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Burnaby, British Columbia, Canada City of Burnaby Full timeJob SummaryWe are seeking a highly skilled and experienced individual to join our team as an Engineering Customer Experience Representative. This is a Temporary Full Time opportunity until September 12, 2025.Key ResponsibilitiesReceive and process a variety of Engineering applications and permits for areas including sewer, water, design, environment,...
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Burnaby, British Columbia, Canada City of Burnaby Full timeJob SummaryWe are seeking a highly skilled and experienced individual to join our team as an Engineering Customer Experience Representative. This is a Temporary Full Time opportunity until September 12, 2025.Key ResponsibilitiesReceive and process a variety of Engineering applications and permits for areas including sewer, water, design, environment,...
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