Customer Experience Representative

7 days ago


Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Service Ambassador to join our team at OpenRoad Auto Group. As a Service Ambassador, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience from the moment they step into our dealership.

Key Responsibilities
  • Greet and Welcome Customers: Greet prospective customers and determine the nature of their visit, providing a warm and welcoming atmosphere.
  • Direct Customers to the Correct Department: Direct customers to the correct department or personnel, ensuring they receive the assistance they need in a timely manner.
  • Answer Customer Inquiries: Answer basic customer inquiries and refer more extensive inquiries to the appropriate person, providing accurate and helpful information.
  • Control and Track Loaner Vehicles: Control and track loaner vehicles and their conditions, ensuring they are properly maintained and returned to the correct location.
  • Perform Customer Follow-up Duties: Perform customer follow-up duties by phone, ensuring customers are satisfied with their experience and addressing any concerns they may have.
  • Maintain a Clean and Organized Customer Lounge: Keep the customer lounge area presentable and tidy, including stocking the coffee area and ensuring a comfortable environment for our customers.
  • Follow Company Safety Policies: Follow company safety policies and practices, immediately reporting any accidents or incidents to a Manager/Supervisor.
Requirements
  • Excellent Communication Skills: Possess exceptional interpersonal and communication skills, both written and verbal, to effectively interact with customers and colleagues.
  • Customer Service Focus: Demonstrate a strong customer service focus, ensuring all guests are helped and satisfied with their experience.
  • Ability to Work in a Fast-Paced Environment: Ability to work in an active, social atmosphere without being distracted, prioritizing tasks and managing multiple responsibilities.
  • Valid British Columbia Driver's License: Possess a valid British Columbia Driver's License Class 5 with a clean driver's abstract.
What We Offer

As a Service Ambassador at OpenRoad Auto Group, you will enjoy a comprehensive benefits package, including extended health and dental coverage, as well as opportunities for professional growth and development. We are an equal opportunity employer that values diversity and inclusion, and we are committed to creating a positive and supportive work environment.



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