Engineering Customer Experience Representative
6 days ago
Join our team at the City of Burnaby and become a key player in delivering exceptional customer service to our community.
This is a challenging and rewarding role that requires a strong passion for delivering first-class service and a drive to grow with our exceptional team.
About the Role:
- Process a variety of Engineering applications and permits for areas including sewer, water, design, environment, traffic, and inspection.
- Deal directly with the public by serving customers at the counter, responding to incoming calls and emails, and providing information, direction, and assistance regarding Engineering operations, services, bylaws, regulations, and procedures.
- Liaise with Engineering staff and escalate cases to supervisors to ensure completion of outstanding service requests.
- Use software applications to enter, delete, update, revise, and retrieve information, and utilize a range of resources to collect and process payments and refunds.
- Establish, maintain, and update filing systems for varied information, compose routine correspondence for internal and external documentation, and review plans, permits, inspections, and payments for accuracy, completeness, and propriety of charges.
- Create service requests for inquiries from external or internal customers, perform preliminary site plan reviews for conformance with Engineering requirements, conduct user acceptance testing for new systems or updates, and process and distribute departmental incoming and outgoing mail.
Key Qualifications:
- Completion of Grade 12 supplemented by or including courses related to the work, plus considerable related office experience involving public contact and computerized systems.
- Considerable knowledge of Engineering or construction policies and procedures, Engineering operations, services, bylaws, regulations, and procedures.
- Sound knowledge of filing, recordkeeping, office practices and procedures, modern business office practices and procedures, and elementary survey, drafting, and engineering practices.
- Ability to make routine decisions according to established policies and procedures, work under pressure with a high volume of inquiries and/or service requests, accurately and efficiently maintain records, compose routine letters and memoranda, and deal tactfully, courteously, and effectively with the public and internal personnel.
About the City of Burnaby:
We are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently embrace diversity and endeavor to build an inclusive workforce that celebrates the richness of our community.
How to Apply:
Please submit your application online by the specified deadline. We thank all applicants for their interest; however, only those considered for an interview will be contacted.
Equal Opportunity Employer:
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Burnaby, British Columbia, Canada City of Burnaby Full timeEngineering Customer Experience Representative Join our team at the City of Burnaby as an Engineering Customer Experience Representative and play a key role in delivering exceptional service to our community. This is a Temporary Full Time opportunity until September 12, 2025. About the Role: Process a variety of Engineering applications and permits for...
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Burnaby, British Columbia, Canada City of Burnaby Full timeJob SummaryWe are seeking a highly skilled and experienced individual to join our team as an Engineering Customer Experience Representative. This role will be responsible for providing exceptional customer service to the public, processing engineering applications and permits, and working closely with engineering staff to ensure efficient and effective...
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Burnaby, British Columbia, Canada City of Burnaby Full timeJob SummaryWe are seeking a highly skilled and experienced individual to join our team as an Engineering Customer Experience Representative. This role will be responsible for providing exceptional customer service to the public, processing engineering applications and permits, and working closely with engineering staff to ensure efficient and effective...
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Burnaby, British Columbia, Canada City of Burnaby Full timeJob SummaryWe are seeking a highly skilled and experienced individual to join our team as an Engineering Customer Experience Representative. This role will be responsible for providing exceptional customer service to the public, processing engineering applications and permits, and working closely with engineering staff to ensure efficient and effective...
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Burnaby, British Columbia, Canada City of Burnaby Full timeJob SummaryWe are seeking a highly skilled and experienced individual to join our team as an Engineering Customer Experience Representative. This is a Temporary Full Time opportunity until September 12, 2025.Key ResponsibilitiesReceive and process a variety of Engineering applications and permits for areas including sewer, water, design, environment,...
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Burnaby, British Columbia, Canada City of Burnaby Full timeJob SummaryWe are seeking a highly skilled and experienced individual to join our team as an Engineering Customer Experience Representative. This is a Temporary Full Time opportunity until September 12, 2025.Key ResponsibilitiesReceive and process a variety of Engineering applications and permits for areas including sewer, water, design, environment,...
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Burnaby, British Columbia, Canada City of Burnaby Full timeJob SummaryWe are seeking a highly skilled and experienced individual to join our team as an Engineering Customer Experience Representative. This is a Temporary Full Time opportunity until September 12, 2025.Key ResponsibilitiesReceive and process a variety of Engineering applications and permits for areas including sewer, water, design, environment,...
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