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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada MESONS TECHNOLOGIES INC. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at MESONS TECHNOLOGIES INC. The successful candidate will be responsible for providing technical assistance and support to our clients and internal teams.

Job Summary:

The Technical Support Specialist will be responsible for troubleshooting and resolving technical issues related to computer systems, networks, and software applications. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide technical support and assistance to clients and internal teams via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to computer systems, networks, and software applications.
  • Collaborate with internal teams to resolve technical issues and improve system performance.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in the design and implementation of technical solutions to improve system performance and efficiency.
  • Provide training and support to internal teams on technical systems and applications.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-2 years of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of computer systems, networks, and software applications.
  • Ability to learn and adapt to new technologies and systems.
Working Conditions:

The Technical Support Specialist will work in a fast-paced environment with tight deadlines and repetitive tasks. The ideal candidate will be able to work independently and as part of a team to resolve technical issues and improve system performance.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.