Program Worker

1 week ago

Hamilton, Ontario, Canada Good Shepherd Centres Full time
About the Role

We are seeking a highly skilled and compassionate Program Worker to join our team at Good Shepherd Centres. As a key member of our team, you will play a vital role in enhancing the dignity and quality of life of our clients, visitors, and staff.

Key Responsibilities
  • Provide service in a dignified and respectful manner, reflecting the charism of Good Shepherd Centres and integrating anti-oppression/anti-racism frameworks.
  • Ensure the clothing area at 155 Cannon Street E (Venture Centre) is stocked with suitable clothing for distribution to clients, involving sorting, sizing, and racking of donated clothing.
  • Ensure food sorting at 155 Cannon Street E (Venture Centre) follows Public Health specifications in quality control, discarding expired food and ensuring Best Before dates meet Ministry standards.
  • Provide direct service in the Market Place, completing intake applications using the L2F computer program, performing case management, and other duties to make food and clothing available for clients.
  • Demonstrate hospitality values when receiving patrons at reception, controlling the flow of people, and registering them for appointments.
  • Work effectively as a team member with other staff of Good Shepherd Centres.
  • Supervise and motivate students, volunteers, and special needs groups assigned to the Venture Centre program.
  • Maintain confidentiality of all information obtained through work, including client, student, volunteer, and staff information.
  • Ensure donors and donations are received in a gracious, respectful, professional manner, recording all required information to acknowledge donors.
  • Maintain tidiness, cleanliness, and safe working conditions within The Venture Centre and other work areas.
  • Perform other duties related to the Ministries of the Good Shepherd Centres as directed by the Program Manager and/or the Director of Good Shepherd Centre or delegate.
  • Observe Good Shepherd health and safety rules and work in compliance with the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff, and others.
Requirements
  • 2 years related experience preferred.
  • Minimum academic qualifications: Social Service Worker Diploma from a recognized Community College or equivalent Post-Secondary Education.
  • Knowledge of L2F Program beneficial but necessary for fulfilling duties.
  • Demonstrated commitment to the mission and values of Availability, Flexibility, Adaptability, Hospitality, and Dignity.
  • CPR/First Aid certification, MHFA, NVCI, and WHMIS training.
  • Demonstrated ability to adapt in a fast-paced and changing work environment, with strong time-management and active-listening skills.
  • Creativity and flexibility in achieving desired outcomes.
  • Hospitable in dealings with clients/public/volunteers/staff and other key stakeholders.
  • Available and responsive to the needs of others.
  • Respectful and compassionate demeanor.
  • Excellent verbal and written communication, computer, interpersonal, and organizational skills.
  • Subject to the requirements of the Human Rights Code, a police clearance report is required to determine suitability for employment in a Social Service Agency.
What We Offer
  • Be part of a caring team that supports our local community.
  • Support for continuing education and professional development.
  • Staff recognition programs along with access to self-care supports and employee/family assistance program (EAP).
  • Positive and encouraging atmosphere.
  • Make a difference and provide hope.
  • Extended benefits.

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