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Hotel Front Desk Clerk

2 months ago

CarletonsurMer, Quebec, Canada Comfort Inn & Suites Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Comfort Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations as needed.
  • Guest Services: Provide information on hotel facilities and services, including amenities and local attractions.
  • Payment and Billing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages to guests and staff, as well as contact customers to deliver requested wake-up calls.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Work Schedule: Work a variable schedule of 30-40 hours per week, including evenings, weekends, and holidays.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Language: English.