Front Desk Associate
4 weeks ago
Job Summary
We are seeking a highly skilled Front Desk Associate to join our team at Comfort Inn & Suites. As a Front Desk Associate, you will be responsible for providing exceptional guest service, registering arriving guests, and maintaining accurate records.
- Key Responsibilities
- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, including check-in and check-out procedures.
- Provide information on hotel facilities and services to guests.
- Process guests' departures, calculate charges, and receive payments.
- Maintain an inventory of vacancies, reservations, and room assignments.
- Answer telephone calls and relay messages to guests.
- Contact guests to deliver requested wake-up calls.
- Provide exceptional customer service to ensure guest satisfaction.
Work Environment
This is a permanent position, working approximately 30 to 40 hours per week. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Language Requirements
The primary language of communication for this role is English. A high school diploma or equivalent is required, and relevant experience in a hotel or hospitality setting is an asset.
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