Customer Service Sales Representative
4 days ago
About the Role
We are seeking a highly motivated Customer Service Sales Representative to join our team at MCI, LC. As a key member of our customer-facing staff, you will play a critical role in delivering exceptional customer experiences and driving sales growth.
Job Summary
This is a full-time position that requires excellent communication and interpersonal skills, as well as a strong ability to work in a fast-paced environment. The ideal candidate will be able to handle multiple customer interactions simultaneously, while providing tailored solutions and meeting or exceeding sales targets.
Responsibilities
- Handle inbound and outbound customer calls, emails, and chats with a high level of professionalism and empathy
- Develop and maintain a deep understanding of our products and services to effectively address customer needs and concerns
- Meet or exceed monthly sales targets through effective upselling and cross-selling techniques
- Provide timely and accurate resolution to customer complaints and issues
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum 1 year of experience in customer-facing roles, preferably in sales or account management
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a dynamic environment with changing priorities and deadlines
- Strong analytical and technical skills, with proficiency in Microsoft Office Suite
What We Offer
- Competitive salary: $45,000 - $60,000 per year, depending on experience
- Benefits package, including medical, dental, and vision coverage
- 401(k) plan with company match
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
How to Apply
If you are a motivated and results-driven individual looking for a challenging and rewarding opportunity, please submit your resume and cover letter for consideration.
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