Customer Service Sales Representative

4 days ago


Sydney, Nova Scotia, Canada MCI, LC Full time

About the Role

We are seeking a highly motivated Customer Service Sales Representative to join our team at MCI, LC. As a key member of our customer-facing staff, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Job Summary

This is a full-time position that requires excellent communication and interpersonal skills, as well as a strong ability to work in a fast-paced environment. The ideal candidate will be able to handle multiple customer interactions simultaneously, while providing tailored solutions and meeting or exceeding sales targets.

Responsibilities

  • Handle inbound and outbound customer calls, emails, and chats with a high level of professionalism and empathy
  • Develop and maintain a deep understanding of our products and services to effectively address customer needs and concerns
  • Meet or exceed monthly sales targets through effective upselling and cross-selling techniques
  • Provide timely and accurate resolution to customer complaints and issues
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Minimum 1 year of experience in customer-facing roles, preferably in sales or account management
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a dynamic environment with changing priorities and deadlines
  • Strong analytical and technical skills, with proficiency in Microsoft Office Suite

What We Offer

  • Competitive salary: $45,000 - $60,000 per year, depending on experience
  • Benefits package, including medical, dental, and vision coverage
  • 401(k) plan with company match
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

How to Apply

If you are a motivated and results-driven individual looking for a challenging and rewarding opportunity, please submit your resume and cover letter for consideration.



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