Technical Support Specialist

5 days ago

London, Ontario, Canada Voices Full time
Job Description

**About Voices**

Voices is a leading global marketplace for voice over services, connecting clients with talented voice over professionals in over 160 countries.

**Job Summary**

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide front-line technical support to our corporate users, ensuring seamless access to our software packages and systems.

**Key Responsibilities**

  • **Technical Support**: Provide internal technical support to employees regarding hardware, software, and security, ensuring prompt resolution of technical issues.
  • **System Administration**: Administer and manage our Google Workspace, MDM, and office network systems, ensuring optimal performance and security.
  • **Onboarding and Offboarding**: Assist HR with onboarding and offboarding tasks related to hardware and software, ensuring a smooth transition for new and existing employees.
  • **Procurement**: Manage the process of procuring hardware and software resources for new and existing employees, ensuring timely delivery and deployment.

**Requirements**

  • **Education**: A degree or diploma in computer science or information technology.
  • **Experience**: Minimum of 1-3 years of experience in a technical support role, with prior experience in tech support, helpdesk support, or a similar role.
  • **Technical Skills**: Proficiency in Windows, MacOS, and Linux, with the ability to work in a fast-paced environment.
  • **Availability**: Required to be in the office for a minimum of 4 days/week, with occasional after-hours work to resolve urgent requests or perform network maintenance.

**Equal Employment Opportunities**

Voices values diversity and is an equal opportunity employer, considering qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.

**Accommodation**

Voices is committed to providing accommodation for applicants with disabilities; please let us know if you require accommodation during the recruitment process.

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