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Technical Support Specialist

2 months ago

London, Ontario, Canada YOVU Office Phone Full time
Job Description

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our dynamic team at YOVU Office Phone. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide first-level technical support to customers via phone, email, and ticketing systems
  • Assist in monitoring alerts and reacting to issues in a timely manner
  • Keep documentation up to date, including external knowledge base and asset details
  • Be involved in rotating after-hours on-call support

Requirements:

  • Post-secondary education in a related field, such as IT or Computer Science
  • Hands-on experience in IT help desk, computer repair, incident management, or building systems from scratch
  • Strong technical knowledge, including PC and mobile device troubleshooting, networking basics, and advanced skills
  • Excellent customer interaction skills, with a passion for delivering high-quality experiences
  • Industry insight, with a solid understanding of connectivity, hardware, and peripherals
  • Bilingual in English and French (a big plus)

About YOVU Office Phone:

We are a growing Cloud VOIP provider based in London, committed to providing exceptional support to our customers. Our team is passionate about helping customers solve problems, and we stand out by offering live assistance from talented, Canadian-based support professionals.

What We Offer:

  • A dynamic, team-oriented environment
  • A shoe-free policy and a home-like atmosphere
  • Team-building events, after-work socials, and epic office nerf wars
  • A commitment to providing accommodations for people with disabilities