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Financial Aid Representative

2 months ago


Burnaby, British Columbia, Canada British Columbia Institute of Technology Full time
Job Summary

We are seeking a highly skilled and detail-oriented Financial Aid and Awards Representative to join our team at the British Columbia Institute of Technology. As a key member of our department, you will provide exceptional customer service and support to students, ensuring they receive accurate and timely information about financial aid and awards programs.

Key Responsibilities
  • Provide front-line support to students, answering inquiries and resolving issues related to financial aid and awards programs.
  • Review and process student applications, ensuring completeness and accuracy.
  • Communicate with students, faculty, and staff to resolve issues and provide guidance on financial aid and awards policies and procedures.
  • Collaborate with internal teams to ensure seamless delivery of financial aid and awards services.
  • Stay up-to-date with financial aid and awards policies, programs, and procedures to provide expert advice and support to students.
Requirements
  • Grade 12 plus completion of a 2-year post-secondary diploma in office administration and/or business administration.
  • Two years of general experience plus one year of related experience working with student financial assistance programs or customer service experience in a fast-paced complex setting.
  • General knowledge of awards programs, including familiarity with application processes for bursaries, entrance awards, scholarships, and awards programs.
What We Offer
  • Competitive pay
  • Minimum of fifteen days of vacation
  • Competitive employer-paid extended health and dental plan
  • Defined benefit pension plan with employer contributions
  • Flexible hybrid work arrangements available
  • Professional Development funds and resources
  • Access to most BCIT Flexible Learning courses free of charge
  • Wellness and Employee Assistance programs
  • Complimentary membership with free access to the Fitness Centre, Gymnasium, and more