Retail Operations Director

19 hours ago


Mississauga, Ontario, Canada Columbia Sportswear Company Full time
Job Summary:
Columbia Sportswear Company is seeking an experienced Retail Operations Director to lead our store teams and drive business success. In this key role, you will oversee the day-to-day operations of our stores, ensuring a high level of service quality and meeting customer experience expectations.

About Us:
We are a global outdoor apparel, footwear, and equipment company that is passionate about helping active people enjoy their passions. With over 430 retail stores worldwide, we rely on our Store Leadership Teams to deliver exceptional customer experiences and drive business growth.

Key Responsibilities:
  • Lead store teams to develop, evaluate, and coach staff to maintain high service standards.
  • Inspire and educate associates to meet short- and long-range growth plans and career paths within the store, field, and general office.
  • Deliver on operating budgets and manage expense control within division guidelines to achieve positive results and meet profitability expectations.
  • Ensure accuracy of all functions related to store operations, including Front and Back of House Operations.
  • Perform timely completion of recordkeeping associated with applicants, new hires, payroll, performance reviews, coaching, disciplinary actions, and terminations.
  • Maintain appropriate inventory levels through effective replenishment, organization, shrink control, and communication.

Requirements:
  • Bachelor's or master's degree, or applicable certification or equivalent experience.
  • 5 years functional experience managing individual contributors and departments or acting as a lead.
  • Strong problem-solving skills to resolve technical, operational, and organizational problems and drive decisions impacting finances, efficiency, and effectiveness.
  • Skill operating a Point of Sales (POS) system and various software packages.

Benefits:
  • A competitive salary range of $65,300-$87,100 per year.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, and disability coverage.
  • An Employee Assistance Program (EAP) offering free wellness benefits and confidential 24/7/365 counseling services.
  • Paid time off programs and employee discounts.

About Columbia Sportswear Company:
We are an equal opportunity employer committed to diversity and inclusion. We provide accommodations to applicants with disabilities throughout the hiring process.

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