Assistant Community Manager

4 weeks ago

Burnaby, British Columbia, Canada QuadReal Full time
Job Description

About Quad Real Property Group

Quad Real Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $77.6 billion. From its foundation in Canada as a full-service real estate operating company, Quad Real has expanded its capabilities to invest in equity and debt in both the public and private markets. Quad Real invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

Our Mission

Quad Real seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

Role Description

The Assistant Community Manager is responsible for the administration and leasing functions at the property. The Assistant Community Manager is responsible for the implementation and execution of resident relations and engagement programs, including the planning and execution of resident appreciation events. The successful candidate will be a customer-focused professional with excellent communication and interpersonal skills.

Key Responsibilities
  • Leasing
    • Perform the overall leasing and resident relations functions at the property, evaluating and monitoring metrics that include vacancy, sales, renewals, move-in, move-out, notices, etc.
    • Participate in the full leasing process; securing appointments to view the property and update/record activity in Yardi Voyager and Rent Café/CRM as applicable.
    • Conduct property tours and show available suites to prospective residents and ensure standards as per Quad Real's leasing policy are met when engaging with prospective residents.
    • Maintain a comprehensive knowledge of the property, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided.
    • Conduct background checks, credit checks, and ensure timely notification is provided to all applicants of the application status.
    • Facilitate the signing of all leases, schedules, assignments and addendum forms utilizing Yardi Voyager and Rent Cafe.
    • Assemble and provide move-in packages to new residents using Yardi Voyager and Rent Café; and
    • Communicate and work with Community Manager to ensure suites are delivered on time and as promised, providing move-in inspections and new home orientation with new residents.
  • Marketing
    • Conduct regular market surveys, analyzing competition and identifying market trends for the purpose of providing input and recommendations on pricing and strategy.
    • Provide feedback and recommendations to Community Manager on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property.
    • Establish and maintain relationships with community organizations, including local businesses that may add value to the Resident experience or result in increased traffic to the property.
  • Administration and Reporting
    • Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements, and other supporting documentation using Yardi Voyager and Rent Cafe.
    • Issue and deliver notices such as: Violation Notice, Notice to End Tenancy, Notice to Enter, Notice of Renewals, by an approved method of service.
    • Maintain all resident information received in accordance with privacy rules and regulations.
  • Office Management
    • Responsible for ensuring all property management policies, procedures, and operations are executed to Quad Real standards.
    • Provide administrative support as required, including preparation of notices and other resident correspondence, courier & mail handling, as well as maintain resident and contractor contact information in Yardi Voyager.
    • Ensure maintenance of office & kitchen supplies, document scanning, photocopying, etc.
  • Customer Service
    • Professionally and courteously handle all inquiries, feedback, complaints or concerns.
    • Uphold Quad Real's mission, vision, and values serving as a brand and cultural ambassador for our residents, co-workers, vendors, and public.
    • Organize resident engagement and retention events and activities at the property based on your target market, with a view to developing relationships with residents.
  • Accounts Receivable
    • Complete rent collection, striving for zero arrears each month. Record all transactions in Yardi Voyager and deposit money in the bank. Monitor aged receivables report weekly for delinquency.
    • Serve all legal documentation pertaining to non-payment of rent and/or further landlord/resident process or litigation as directed and in compliance with Residential Tenancies Act.
    • Assist the Resident Services Manager with collection of delinquent rents.
    • Administer any required Residential Tenancy Act province specific documents followed by processing all legal actions as per the provincial guidelines.
    • Ensure that all outstanding debts are sent to collections following Quad Real procedures.
  • Maintenance
    • Coordinate reservations of elevators for move ins and move outs.
    • Inspect all vacant suites weekly to ensure suites are in optimal condition for showings/appointments.
    • Actively monitor deficiencies in suites and common areas and produce work orders as required in Yardi Voyager.
    • Educate residents on availability of Rent Cafe portal to enter service requests.
    • Ensure resident satisfaction and external contractors are compliant to work order requests.
    • Follow-up with residents after maintenance work to ensure job completion and satisfaction.
    • Enter work orders into Yardi for existing residents as necessary.
    • Assist with move in, annual, periodic and move out suite inspections, as required.
  • Health and Safety
    • Understand and adhere to Quad Real's Health and Safety policy.
    • Ensure compliance with all legislation, including but not limited to: The Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act.
    • Comply with regular fire and life safety standards including monthly testing and annual drills.
    • Ensure all vendors and contractors comply with the established health and safety policy, and immediately report any infractions, hazardous conditions, or damaged equipment.
Requirements
  • Passion for excellence in customer service delivery.
  • Administrative and Property Management experience an asset.
  • Two years relevant experience and post-secondary education preferred.
  • Ability to communicate with co-workers and supervisors effectively and professionally, both oral and written.
  • Strong attention to detail, problem-solving, and follow-up is required.
  • Superior ability to develop and sustain cooperating working relationships with staff, contractors, the public, and especially residents.
  • Familiarity with smart phone and tablet technology.
  • Knowledge of Yardi Voyager and MS Office preferred.
  • Self-starter with high degree of initiative, flexibility, and professionalism.

  • Assistant Community Manager

    2 months ago

    Burnaby, British Columbia, Canada QuadReal Full time

    About Quad Real Property GroupQuad Real Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $77.6 billion. From its foundation in Canada as a full-service real estate operating company, Quad Real has expanded its capabilities to invest in equity...

  • Retail Store Manager Assistant

    2 weeks ago

    Burnaby, British Columbia, Canada EDMONDS COBS BREAD Full time

    Job OverviewWe are seeking an experienced Retail Store Manager Assistant to join our team at Edmonds Cobs Bread. This is a full-time opportunity that requires excellent leadership and communication skills.Key Responsibilities:Staff Supervision: Manage and supervise staff members, including apprentices, stages hands, and design team members.Sales and...

  • Marketing Communications Specialist

    4 weeks ago

    Burnaby, British Columbia, Canada V.V.S.S. Consulting Ltd Full time

    Job DescriptionV.V.S.S. Consulting Ltd is seeking a highly skilled Marketing Communications Specialist to join our team. As a key member of our marketing department, you will be responsible for assisting in the preparation of marketing materials, gathering and researching communications content, and developing strategic marketing plans.About the RoleThis is...

  • Restaurant Manager Assistant

    4 weeks ago

    Burnaby, British Columbia, Canada TENEN RESTAURANT Full time

    Job DescriptionWe are seeking a Restaurant Manager Assistant to join our team at TENEN RESTAURANT.A key member of our management team, the successful candidate will be responsible for overseeing daily restaurant operations and supervising staff members. This role requires strong leadership skills, excellent communication abilities, and a passion for...

  • Restaurant Assistant Manager Leader

    4 weeks ago

    Burnaby, British Columbia, Canada Freshii Full time

    About the RoleWe are seeking a skilled and experienced Restaurant Assistant Manager to join our team at Freshii. In this role, you will be responsible for supporting the restaurant manager in overseeing daily operations, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesOperations Management: Assist in planning and...

  • Assistant Retail Manager

    2 weeks ago

    Burnaby, British Columbia, Canada M S B TRADING LTD. Full time

    We are seeking an experienced Assistant Retail Manager to join our team at M S B TRADING LTD. The successful candidate will be responsible for managing daily operations, evaluating sales performance, and planning and organizing inventory management.Job DescriptionDirect and control daily retail operations, ensuring a high level of customer satisfaction and...

  • Executive Assistant Manager

    4 weeks ago

    Burnaby, British Columbia, Canada Revive Building Maintenance Full time

    About Revive Building MaintenanceWe are a dynamic organization seeking an experienced Executive Assistant Manager to join our team. In this role, you will be responsible for overseeing the day-to-day administrative activities of our establishment.

  • Restaurant Manager Assistant

    4 weeks ago

    Burnaby, British Columbia, Canada Burger King Full time

    We are looking for a motivated and organized Restaurant Manager Assistant to join our Burger King team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we maintain high standards of quality, service, and cleanliness.About the RoleThis is a permanent full-time position...

  • assistant manager

    1 month ago

    Burnaby, British Columbia, Canada Chatime Metrotown] Full time

    Job Title: Assistant ManagerOverviewEnglish is the primary language used in this role at Chatime Metrotown. We are an inclusive employer and strive to provide equal employment opportunities for all applicants.Work EnvironmentWork must be completed at the physical location of Chatime Metrotown. There is no option to work remotely.Responsibilities and...

  • Key Account Assistant Manager

    4 weeks ago

    Burnaby, British Columbia, Canada Chatime Metrotown Full time

    About the RoleWe are seeking a highly skilled Key Account Assistant Manager to join our team at Chatime Metrotown. As an Assistant Manager, you will be responsible for overseeing daily operations, monitoring staff performance, and planning and organizing daily activities.Key ResponsibilitiesEvaluate daily operations and implement changes to improve...

  • Graphic Communications Specialist

    2 weeks ago

    Burnaby, British Columbia, Canada Hemlock Printers Full time

    Job DescriptionWe are seeking a skilled Graphic Communications Specialist to join our Prepress Department.This permanent, full-time position is responsible for working with client-supplied files, ensuring they are complete and process-ready. The successful candidate will have expertise in prepress techniques, file preparation, and other technical skills, as...

  • Marketing Communications Specialist

    4 weeks ago

    Burnaby, British Columbia, Canada RESILIENT MANAGEMENT CORP Full time

    Job Title: Marketing Communications SpecialistWe are seeking a highly skilled Marketing Communications Specialist to join our team at Resilient Management Corp.About the Role:This is a permanent position with an estimated salary of $65,000 - $80,000 per year, depending on experience.Job Description:The successful candidate will be responsible for developing...

  • Marketing and Communications Specialist

    4 weeks ago

    Burnaby, British Columbia, Canada V.V.S.S. Consulting Ltd Full time

    We are seeking a highly motivated Marketing and Communications Specialist to join our team at V.V.S.S. Consulting Ltd. This is an excellent opportunity for someone who is passionate about marketing and communications to take their career to the next level.About the RoleThe Marketing and Communications Specialist will be responsible for assisting in the...

  • Eyecare Communications Strategist

    5 days ago

    Burnaby, British Columbia, Canada Natural Factors Full time

    About SpecsaversWe're a company that's dedicated to revolutionizing the way Canadians experience eyecare. Our goal is to make quality eyewear and advanced clinical equipment accessible to everyone.Our VisionWe believe in fostering a positive, inclusive and supportive work culture where our partners thrive while benefiting from the collective support and...

  • Senior Manager of Corporate Strategy and Community Impact

    4 weeks ago

    Burnaby, British Columbia, Canada BCAA Full time

    About BCAABCAA is a leading organization in British Columbia, driven by purpose to deliver peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. We're committed to keeping roads safe and giving back to our communities through meaningful careers that move BC forward.We are seeking...

  • Pharmacy Assistant

    4 weeks ago

    Burnaby, British Columbia, Canada Green Shield Full time

    We are seeking a highly skilled Pharmacy Assistant to join our team at Green Shield Health. As a Pharmacy Assistant, you will play a pivotal role in providing exceptional customer service and managing prescription orders for our patients.Job DescriptionCustomer Onboarding: Enter and create profiles for new customers and patients using various technologies,...

  • Signal & Communications Specialist

    1 month ago

    Burnaby, British Columbia, Canada CP Full time

    Job SummaryThe Signal and Communications Helper is responsible for assisting in the installation, maintenance, and repair of signal and communication systems on railway tracks. This role involves working with various equipment, including poles, wires, and signal devices.Key ResponsibilitiesAssist in the installation and maintenance of signal and...

  • Executive Assistant

    2 months ago

    Burnaby, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly skilled Administrative Support Specialist to join our team at beBee Professionals in Burnaby. The ideal candidate will have a strong background in administration and possess excellent communication and organizational skills.Key Responsibilities:Manage office correspondence, schedule meetings, and maintain office calendars.Assist with...

  • Sales and Community Ambassador

    2 weeks ago

    Burnaby, British Columbia, Canada Qualex-Landmark™ Full time

    About the OpportunityWe are seeking a highly motivated Sales Host to join our team at our presentation centre in Metrotown. As a Sales Host, you will play a critical role in supporting our seasoned Sales Team by warmly greeting and registering prospective purchasers, providing initial overviews of our development, and touring visitors through our site and...

  • Assistant General Manager, Armani Exchange

    2 months ago

    Burnaby, British Columbia, Canada Giorgio Armani Full time

    Job SummaryAs a key member of the Giorgio Armani team, we are seeking an experienced Assistant General Manager to lead our Armani Exchange store in Metropolis at Metrotown. This is a full-time position that requires a strong leader who can inspire and motivate a diverse team to drive sales, provide an excellent client experience, and build strong talent.Key...