Security Branch Supervisor
7 hours ago
Job Title:
Security Branch Supervisor
Main Purpose of the Job:
- As a Security Branch Supervisor, you will be responsible for providing functional leadership to Signal's Community Based Security Agents, ensuring the effective management of day-to-day operations.
Duties and Responsibilities:
- Coach, monitor, and develop accountability for the individual performance of the Advanced Agent and Agent's to align with company standards.
- Lead the Branch Manager Daily Scrum to communicate all service, property, post order, and routing changes.
- Schedule and conduct spot checks with agents under their supervision, providing feedback, accountability, and recognition as needed.
- Promptly and consistently report any client specific information or issues to the Coordinator, while helping to execute and provide resolutions to any client issues or concerns.
- Participate in the hiring process, interviewing candidates, and setting up orientation dates and times.
- Responsible for equipment inventory and maintenance, including uniforms, vehicles, devices, phones, etc.
- Participate in a performance review during recommended time frames with the Coordinator to enhance the Agent Brand Experience.
- Responsible for ensuring schedule is complete to fulfill contracted services and will cover shifts as necessary to ensure completion while minimizing overtime.
- Responsible for recommending and issuing disciplinary action for personnel in violation of the Signal Standard Operating Procedures.
Requirements:
- 21 years of age or older
- High school diploma or GED
- Pass background check and drug test
- Must have valid driver's license and good driving record
- Must have reliable transportation
- Must be able to work all shifts, including nights, weekends, and holidays
- Complete training modules within first month
- Excellent organization, oral, and written communication skills
- Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
- Must be able to move equipment weighing up to 20 pounds
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