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Branch Supervisor
2 months ago
A Signal Security Branch Supervisor provides strategic leadership to our Community Based Security Agents through the development and implementation of policies and practices essential to the effective management of day-to-day operations. This role is responsible for protecting all sites and managing all reporting agents.
Key Responsibilities- Coach, monitor, and develop accountability for the individual performance of the Advanced Agent and Agent's to align with company standards, including patrol completion, report writing, and other key performance indicators.
- Lead the Branch Manager Daily Scrum to communicate all service, property, post order, and routing changes.
- Schedule and conduct spot checks with agents under their supervision, providing feedback, accountability, and recognition as needed.
- Promptly and consistently report any client-specific information or issues to the Coordinator, while helping to execute and provide resolutions to any client issues or concerns.
- Participate in the hiring process, interviewing candidates, and setting up orientation dates and times. Communicate regularly with the Coordinator throughout the hiring process.
- Responsible for equipment inventory and maintenance, including uniforms, vehicles, devices, and other essential tools, while communicating needs and issues to their Coordinator.
- Participate in performance reviews with the Coordinator to enhance the Agent Brand Experience.
- Responsible for ensuring the schedule is complete to fulfill contracted services and will cover shifts as necessary to ensure completion while minimizing overtime.
- Responsible for recommending and issuing disciplinary action for personnel in violation of the Signal Standard Operating Procedures. Furthermore, provide positive recognition for personnel going above and beyond the Signal expectations.
- Communicate with the Coordinator in the Weekly Coordinator Meeting to review weekly scorecards, route reviews, operation priorities, and all client-related issues.
- 21 years of age or older
- High school diploma or GED
- Pass background check and drug test
- Must have a valid driver's license and good driving record
- Must have reliable transportation
- Must be able to work all shifts, including nights, weekends, and holidays
- Complete training modules within the first month
- Excellent organization, oral, and written communication skills
- Demonstrate a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times
- Must be able to move equipment weighing up to 20 pounds
