Customer Service Representative

2 months ago

Montreal, Quebec, Canada TEKsystems Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels, including phone, email, chat, video, social media, and mobile.

Key Responsibilities:
  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Provide assistance with credit card-related questions and concerns, including balance checks, limit increases/decreases, authorized users, and fraudulent transactions
  • Work collaboratively with colleagues to achieve team results and support client needs
  • Cultivate and maintain relationships with partners to work as a cohesive team
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
  • Educate and assist clients with using digital capabilities, such as navigating the app and online banking
  • Lead with empathy and apologize for delays with wait times
  • Client experience, servicing clients, fulfill immediate needs, and identify additional opportunities available to the client
  • Strictly dealing with credit cards, understand the product itself, and help with interest calculations and how it's captured, review transactions, identify any fraudulent transactions, what are the benefits of the card I have, how do I redeem my points
  • Critical thinking and dive into transactions and take care of simple fraud requests
Requirements:
  • Bilingual in English and Mandarin/Cantonese
  • 1 year+ of fast-paced call center/customer service experience (call center, fast-paced retail, etc.)
  • Digital literacy across a broad range of devices (smartphones, tablets, laptops, etc.) with above-average keyboarding skills, internet, and computer navigation
  • Experience working in a team and metrics-based performance environment
  • Full availability Monday to Sunday 12PM-1AM local time
  • Minimum education requirements: High school
About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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