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Front Desk Associate

2 months ago

Montreal, Quebec, Canada Le Boulevard Résidence Urbaine pour Aînés Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Reception and Security Coordinator at Le Boulevard Résidence Urbaine pour Aînés. This role is responsible for providing exceptional customer service, managing daily operations, and ensuring the security and well-being of our residents.

Key Responsibilities
  • Receive and screen calls, taking notes and following up on priorities as needed.
  • Welcome and direct residents and visitors to the appropriate person or service.
  • Manage the resident register and ensure accurate record-keeping.
  • Communicate important information to residents, such as meal times and activities.
  • Direct rental calls to the rental agent and send prescriptions or requests to the pharmacy as needed.
  • Receive and process mail, reports, and other documents, ensuring timely follow-up and forwarding to the appropriate person.
  • Ensure a continuous presence at reception, providing a warm welcome and ensuring residents sign the attendance book.
  • Perform cleaning and maintenance of common areas and perform periodic checks of equipment to ensure proper operation.
  • Send complaints to management and enter data into Word, Excel, and Hopem as required.
  • Make replacements for absent employees according to seniority and availability.
Security Requirements
  • Proven experience in security or a similar role.
  • Good physical condition and endurance.
  • An alert and vigilant attitude.
  • Integrity and professionalism.
  • Good communication skills.
  • A keen sense of judgment.
  • The basics of first aid.

Why Join Our Team?

We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a real difference in the lives of our residents.