Front Desk Associate
2 months ago
Job Summary
We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at EightSix Network. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.
Key Responsibilities
- Manage all guest arrivals and departures, including room assignments and requests for late check-out or early check-in.
- Process payments and distribute/activate room keys.
- Verify and adjust billing for guests, ensuring accuracy and fairness.
- Inform relevant staff when guests are waiting for a room to become available.
- Deliver messages to guests and process departures in our system.
- Collaborate with housekeeping to monitor room preparation and respond to guest inquiries.
- Complete administrative tasks, such as filling out guest paperwork.
- Utilize our phone system to respond to guest inquiries and resolve issues.
- Prepare and review daily reports, occupancy lists, and credit card authorization reports.
- Provide exceptional customer service, responding to guest inquiries, resolving issues, and ensuring guest satisfaction.
- Arrange transportation for guests/visitors.
- Count and reconcile cash at the beginning and end of each shift.
- Process guest payments, including checks, credit cards, and other forms of payment.
- Notify security in the event of a theft.
- Follow and enforce all company policies and procedures, reporting accidents, injuries, and hazardous working conditions.
- Wear a clean and complete uniform, maintaining a neat and professional appearance at all times.
- Respect confidentiality when handling sensitive information.
- Protect company assets.
Requirements
- Work Permit
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