Assistant General Manager
1 month ago
We are a growing company that takes our social responsibilities seriously and puts people at the heart of our decisions and strategy.
Job DescriptionWe are looking for a highly motivated and experienced individual to join our team as an Assistant General Manager. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.
Main Responsibilities- Leadership and Team Management: Provide a safe work environment for all employees, ensure the follow-up of mandatory certifications, training, prevention or correction plans, and establish the health and safety committee.
- Restaurant Performance: Ensure the performance of the restaurant by recruiting, developing, and managing talent according to our Human Resources policies in place. Motivate and mobilize the teams.
- Employee Engagement: Ensure employee engagement while mobilizing them to our company culture.
- Operational Tasks: Carry out briefs and debriefs, animate the focus, and propose action plans. Ensure the proper functioning of the kitchen, ensure the quality of food, cleanliness, and compliance with standards, and participate in the service by safeguarding the connection of orders between the dining room and the kitchen.
- Customer Experience: Ensure an extraordinary customer experience in the restaurant by taking care of the atmosphere, the service steps, and participating in all tasks to provide good service to customers.
- Beer Service: Support the brewer, collaborate with the Brewery team, and ensure good beer service in the restaurant by developing a culture of beer brewed on site for employees.
- Administrative Tasks: Ensure administrative and operational tasks such as cash management, disbursement of servers, maintenance, payroll management, and monitoring of results.
- Financial Management: Ensure the accuracy and reality of the restaurant's financial flows and be able to follow up with the support services and the director.
- Action Planning: Plan, execute, track, and adjust action plans and reports to achieve restaurant goals.
- Scheduling and Productivity: Plan schedules using available tools and track productivity.
- Financial Analysis: Analyze the income statements, the operating accounts, and the resulting ratios in order to always respect the validated budgets and determine the areas of progress.
- Leadership: Ability to bring collaborators to offer the best of themselves, share vision and expectations effectively, and listen to team needs.
- Results Oriented: Understand the need for results for sustainability, know key performance indicators, and their impact.
- Time and Priority Management: Ability to prioritize tasks according to urgency and delegate effectively.
- Coaching: Commitment to developing employees through mentoring and providing opportunities for improvement.
- Versatility: Team player willing to assist in various roles as needed.
- Customer Centricity: Focus on providing extraordinary customer service and viewing complaints as opportunities for improvement.
- Autonomy: Capable of managing the restaurant in the absence of the manager.
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