Food Service Team Lead

5 days ago

Mississauga, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for leading a team of food service staff and ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of food service staff to ensure efficient and effective service delivery.
    • Train and develop staff to improve their skills and knowledge.
    • Establish methods to meet work schedules and ensure that staff are aware of their responsibilities.
  • Customer Service
    • Ensure that customers receive exceptional service and that their needs are met.
    • Address customer complaints and concerns in a professional and courteous manner.
  • Food Quality and Safety
    • Ensure that food is prepared and served to high-quality standards.
    • Implement and maintain food safety and sanitation procedures.
  • Inventory and Supplies
    • Estimate and order ingredients and supplies as needed.
    • Monitor inventory levels and ensure that stock is maintained at optimal levels.
  • Reporting and Administration
    • Prepare and submit reports on sales, inventory, and other relevant data.
    • Maintain accurate records of stock, repairs, sales, and wastage.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience
    • 7 months to less than 1 year of experience in a food service supervisory role.
  • Language
    • English.
  • Work Environment
    • Fast-paced environment.
Support for Newcomers and Refugees
  • We support newcomers and refugees with foreign credential recognition.
  • We provide diversity and cross-cultural training to create a welcoming work environment for newcomers and refugees.
Support for Youths
  • We offer on-the-job training tailored to youth.
  • We provide awareness training to employees to create a welcoming work environment for youth.
Support for Veterans
  • We offer flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace.
Support for Indigenous People
  • We develop and maintain relationships with indigenous communities, indigenous-owned businesses, and organizations.
  • We facilitate access to Elders who can offer support and guidance to Indigenous workers.
Support for Mature Workers
  • We offer resources to help mature workers plan their retirement.
Support for Visible Minorities
  • We apply hiring policies that discourage discrimination against members of visible minorities.
  • We provide diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

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