Customer Service Advocate

7 days ago


Toronto, Ontario, Canada Europ Assistance Canada Full time

We're looking for a talented Customer Service Advocate to join our team at Europ Assistance Canada. As a Customer Service Advocate, you'll be the primary point of contact for clients with inquiries and concerns regarding their travel insurance policies.

The ideal candidate will have excellent communication skills, a strong understanding of travel insurance products, and the ability to work effectively in a fast-paced environment. Previous experience in customer service or a related field is an asset.

As a Customer Service Advocate, you'll be responsible for resolving client issues in a timely and professional manner, while also identifying opportunities to upsell and cross-sell our travel insurance products. If you're customer-focused, have a positive attitude, and are committed to delivering exceptional client experiences, we encourage you to apply.

Key Responsibilities:

  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Identify opportunities to upsell and cross-sell travel insurance products
  • Collaborate with sales team to maintain and grow servicing of existing policies
  • Provide pre- and on-trip advice to clients
  • Demonstrate strong attention to detail
  • Takes personal accountability for delivering superior client experience
  • Communicate effectively with team members and managers

Requirements:

  • Post-secondary education
  • Superior oral and written communication skills
  • Knowledge of travel insurance products
  • Previous experience in customer service or a related field
  • Ability to adapt to fluctuating call volumes and prioritize work efficiently

Bilingual Requirement: Bilingual (English and French)


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