Technical Customer Advocate

3 days ago


Toronto, Ontario, Canada Cloudpermit Full time

We are looking for a talented Technical Customer Advocate to provide expert-level technical support to our clients.

The successful candidate will be responsible for investigating and resolving complex technical issues, documenting all correspondence and relevant information in the ticketing system, and continuously learning and adapting to better understand our software and client needs.

About Cloudpermit

Cloudpermit is the fastest-growing community development SaaS company in North America.

We empower hundreds of government clients across the U.S., Canada, and Europe to improve efficiency, accessibility, and collaboration.

Key Responsibilities:
  • Provide exceptional technical support to customers, including troubleshooting and resolving complex technical issues.
  • Document all interactions with customers in the ticketing system.
  • Collaborate with the team to share knowledge and best practices.

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