Customer Success Advocate

7 days ago


Toronto, Ontario, Canada Nitro Full time

**About Us**

Nitro is a leading provider of digital document workflows, serving 67% of the Fortune 500. Our suite of solutions includes PDF, eSigning, identity verification, and analytics, supported by a best-in-class customer success team.

**Our Mission**

We strive to create an environment where talented individuals are empowered to excel. Our work is driven by 5 key principles:

  • One team, one mission: We prioritize Nitro's mission above all else, fostering a culture of collaboration and innovation.
  • Own it: We take full ownership of our actions and decisions, empowering each other to lead with confidence and creativity.
  • Accountable to our customers: We're dedicated to delivering on our commitments, ensuring our customers achieve maximum value from our solutions.
  • Excellence in execution: We embody excellence in every aspect of our work, striving for innovative and high-quality results.
  • Be bold, fail fast, learn faster: We embrace a growth mindset, daring to try new approaches and continually iterating towards perfection.

**The Role**

We seek a skilled Customer Account Executive to join our retention and expansion team in North America. As a trusted advisor, you'll execute sales strategies, engage existing customers, identify their needs, and sell Nitro solutions to meet those needs. Your focus will be on making customers successful while driving revenue growth.

**Key Responsibilities**

  • Develop strong relationships with customers, serving as a trusted advisor and advocate.
  • Drive existing customer relationships, ensuring they achieve full potential from their current investment.
  • Pursue revenue growth within the existing customer base through prospecting and pipeline development.
  • Develop and execute a strategic plan for the territory, creating a reliable forecast.
  • Motivate your team to perform at a higher level, embracing a growth mindset.
  • Collaborate cross-functionally with Nitro teams to gather data, drive product adoption, and ensure customers leverage our solution for maximum business value.

**Requirements**

  • 1-2 years of quota-carrying sales experience in retention and expansion.
  • Experience with SaaS sales and the Salesforce.com platform.
  • Ability to develop compelling strategies that deliver results, carrying a revenue or bookings target.
  • Excellent communication, negotiation, and forecasting skills.
  • Demonstrated ability to find and manage high-level business opportunities in an evangelistic sales environment.


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