Store Operations Manager
1 week ago
**About the Role**
At Farm Boy Inc., we are seeking a highly skilled and experienced individual to fill the position of Assistant Store Manager. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer service, leading high-performing teams, and driving sales growth in a dynamic retail environment.
Key Responsibilities:
- Customer Service: Provide superior customer service while supporting Farm Boy's vision of the best fresh shopping experience.
- Team Leadership: Work with Store Manager, Department Managers, and Retail Specialists to execute strategies aimed at successfully accomplishing stated goals (e.g., financial results).
- Communication: Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
- Talent Development: Team development, interviewing, training, reviews, coaching, motivation, and recognition all while maintaining a high level of confidentiality and trust.
- Promoting Company Policy: Promote company policy (as communicated in management meetings, policy and procedure manuals, employee handbooks, written directives, Human Resources policies, etc.) to ensure compliance.
- Health and Safety: Assist in implementing the health and safety program and act on recommendations made by the Joint Health and Safety Committee.
- Community Involvement: Participate in community events and ensure Farm Boy's continued community presence.
- Retail Operations: Support the Store Manager in the retail operations and deliverables (e.g., inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).
- Safety and Security: Ensure that the store is properly protected, as well as timely and appropriately conduct opening and closing procedures. Respond to calls in case of emergencies or an after-hours alarm.
- Financial Management: Ensure that the stores' financial information, safe management, document maintenance, and retention; preserve the integrity of individual front-end staff (e.g., oversee refunds, cashiers' over/short report, audit floats).
- Additional Duties: May be requested to undertake other related duties on a periodic basis.
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