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Store Operations Manager

2 months ago

Oakville, Ontario, Canada Torrid Full time

We are seeking a highly skilled Store Operations Manager to join our team at Torrid. As a key member of our store management team, you will be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

Key responsibilities include:

  • Working in partnership with the management team to ensure the store is achieving company objectives and KPI goals
  • Setting the example for exceptional customer service and sales skills, ensuring the team provides a shopping experience that encourages positive customer connections and loyalty
  • Supporting the management team in implementing merchandise strategies, maintaining a clean, consistent, and inviting store environment that inspires customers to shop
  • Performing register functions and utilizing sales, promotion, and product knowledge to drive add-on sales
  • Assuming responsibility of all store operations when the store manager is out, acting as the Manager on Duty
  • Ability to work a flexible schedule inclusive of holidays, nights, and weekends

Requirements:

  • Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
  • Ability to multitask in a fast-paced environment while committed to creating an amazing customer experience
  • Retail and fashion are constantly evolving, so flexibility and adaptability to any situation, environment, challenges, job duties, and work schedules are crucial to success

Estimated salary: $45,000 - $60,000 per year, depending on location and experience.

We offer a comprehensive benefits package to employees, which may include flexible schedules, associate discount 50%, monthly bonus potential, mental health resources, and employee stock purchase program (ESPP).