Branch Manager II

1 week ago


Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary:

We are seeking an experienced Branch Manager II to lead our team and drive business growth in our branches. As a key member of our leadership team, you will be responsible for managing a medium to large-sized branch, overseeing a team of colleagues, and promoting a positive customer and colleague experience.

Key Responsibilities:

  • Customer Focus:
    • Manage the service and advice team to promote a positive customer and colleague experience
    • Lead, coach, and develop a team of service and advice colleagues on services, product, and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience
    • Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary
    • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
  • Shareholder Value:
    • Communicate national, regional, and/or district strategies to the team and ensure alignment of branch strategies to the overall Bank
    • Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals
    • Plan and execute business development activities, review and communicate results, and adjust tactics accordingly
    • Execute on the annual business plan to deliver results aligned with business strategies
    • Manage overall budget, revenue, and expenditures, meet business objectives while increasing efficiency and effectiveness
  • Employee/Team:
    • Responsible for management of the overall team providing both leadership and guidance
    • Set targets and objectives for the team, and holds the team accountable to deliver results and objectives
    • Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value they deliver to customers
  • Breadth & Depth:
    • Manage a medium to large-sized branch/team (based on TD Bank branch levelling criteria)
    • Oversees and lead a medium and/or highly complex and diverse branch while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
  • Experience & Education:
    • 5+ years of relevant experience
    • Branch Compliance Officer (BCO) course
    • IFIC or CSC

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