Senior Branch Leader
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Branch Manager II to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for managing a medium to large-sized branch, overseeing a team of colleagues, and ensuring excellent customer service.
Key Responsibilities:
- Customer Service:
- Manage the service and advice team to promote a positive customer and colleague experience.
- Lead, coach, and develop a team of service and advice colleagues to improve the overall customer experience.
- Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary.
- Business Development:
- Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
- Contribute to the execution and achievement of the team and the branch's service customer experience targets by coaching/modeling appropriate attributes and behaviors.
- Lead the branch in the execution of advice plan/objectives.
- Team Management:
- Responsible for management of the overall team providing both leadership and guidance.
- Set targets and objectives for the team, and holds the team accountable to deliver results and objectives.
- Grow team expertise to align with business/enterprise demand and direction.
- Compliance and Risk Management:
- Ownership/oversight of complex daily branch administrative duties, especially as it relates to mutual funds, RESL, and other complex/specific compliance-related issues.
- Ensure colleagues are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
- Leadership and Development:
- Lead a high performing team; provide ongoing feedback and performance reviews, coach and develop colleagues, and ensure performance management activities are undertaken and completed for all colleagues.
- Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.
- Communication and Collaboration:
- Communicate national, regional, and/or district strategies to the team and ensure alignment of branch strategies to the overall Bank.
- Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues.
- Operational Excellence:
- Achieve business objective for Operational Excellence.
- Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
- Leadership and Accountability:
- Act as the highest point of escalation/contact within the branch for issues raised from customers, other internal groups, and/or partners.
- Generally reports to the District Leader or District Vice President.
Requirements:
- 5+ years of relevant experience.
- Branch Compliance Officer (BCO) course.
- IFIC or CSC.
About Us:
The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions. We are committed to enriching the lives of our customers, communities, and colleagues. Our purpose is to deliver legendary customer experiences and drive business growth.
-
Operations Branch Leader
4 weeks ago
Canada Kaizen Lab Inc. Full timeKaizen Lab Inc. is seeking an Operations Branch Leader who exhibits outstanding leadership capabilities, combined with exceptional planning and organizational skills, to consistently meet corporate goals. In this position, you will be an integral part of Kaizen Lab Inc., working in a full-time, permanent capacity as the Operations Branch Leader, reporting...
-
Operations Branch Leader
4 weeks ago
Canada Clean Harbors Full timeClean Harbors is seeking a Field Services Branch Leader to oversee comprehensive branch operations, ensuring safe, efficient, and cost-effective daily management. This role involves providing strategic direction, fostering growth, and ensuring the success of both the company and its employees. A strong aptitude for sales is beneficial, as this position is...
-
Branch Operations Leader
4 weeks ago
Canada The Toronto-Dominion Bank (Canada) Full timePosition Overview:As a Branch Operations Leader, you will oversee the service and advisory team, ensuring a positive experience for both customers and colleagues. Key Responsibilities:# Actively enhance the Bank's reputation within the community by engaging in local business groups, initiatives, and fundraising efforts.# Take ownership of intricate daily...
-
Commercial Insurance Branch Leader
4 weeks ago
Canada Brokerlink Inc. Full timeJob Category: Personal and Commercial InsuranceRequisition Number: BRANC005581Position Type: Full-TimeCompany Overview: At BrokerLink, we are committed to fostering a culture that values integrity, respect, and a customer-centric approach. Our mission is to help individuals and businesses thrive through exceptional service and support.Role Overview: We are...
-
Commercial Insurance Branch Leader
4 weeks ago
Canada Brokerlink Inc. Full timeJob Category: Personal and Commercial InsuranceRequisition Number: BRANC005562We are seeking a Commercial Insurance Branch Leader to oversee operations at our branch in the Western Ontario Region on a Permanent Full-Time basis.Employee Benefits:Comprehensive health and dental insurance packagePersonal Spending account to support your wellnessRegistered...
-
Financial Institution Branch Leader
4 weeks ago
Canada Credit Union Central of Manitoba Ltd. Full timeOccupation Type: Branch/Regional Management Employment Type: Full-time Credit Union Central of Manitoba Ltd. is seeking enthusiastic and driven individuals for the role of: We are a progressive financial organization committed to providing outstanding service to our members. Our goal is to positively influence our community through superior financial...
-
Financial Institution Branch Leader
4 weeks ago
Canada Stjohnsbot Full timePosition OverviewStjohnsbot is seeking enthusiastic and driven individuals for the role of Branch Manager. We are a progressive financial organization committed to providing outstanding service to our clientele. Our goal is to foster a positive influence in our community through superior financial solutions and ensuring member satisfaction.Role...
-
Financial Services Branch Leader
4 weeks ago
Canada Beem Credit Union Full time $89,716 - $106,531About Beem Credit Union:Beem Credit Union, a prominent entity in British Columbia's financial landscape, is dedicated to fostering financial wellness within our communities. With a robust asset base of approximately $10 billion and a workforce of 1,000 employees, we proudly serve over 160,000 members through our extensive network of branches across the...
-
Financial Services Branch Leader
4 weeks ago
Canada goeasy Ltd Full timePosition Overview: Branch ManagerAs a Branch Manager, you will be responsible for overseeing the operations of our branch, ensuring that your team excels in delivering exceptional service and achieving business objectives.Team Leadership: Inspire and guide your team through effective coaching and training initiatives.Sales Management: Drive revenue growth by...
-
Financial Services Branch Leader
4 weeks ago
Canada goeasy Ltd Full timegoeasy Ltd is in search of a Branch Manager for its operations. In this role, you will oversee a dedicated team, drive sales initiatives, manage client accounts, and interact directly with customers to enhance portfolio expansion. Candidates must possess a minimum of 12-18 months of relevant experience, have a completed or ongoing Individual Growth Plan,...
-
Financial Services Branch Leader
1 week ago
Canada goeasy Ltd Full timegoeasy Ltd is in search of a Branch Manager for its operations. In this role, you will oversee a dedicated team, drive sales initiatives, manage client accounts, and interact directly with customers to enhance portfolio expansion. Candidates must possess a minimum of 12-18 months of relevant experience, have a completed or ongoing Individual Growth Plan,...
-
Branch Manager
1 month ago
Canada, CA Kennyupull Full timeKenny U-Pulltakes pride in giving used vehicles a second life. Our26 auto recycling yardsacrossEastern Canadaare backed by 450+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and counting!At Kenny, we do things differently by...
-
Personal Insurance Branch Leader
4 weeks ago
Canada Brokerlink Inc. Full timeJob Category: Personal and Commercial Insurance Requisition Number: BRANC005498 Employment Type: Full-Time Location: Eastern Ontario Region At BrokerLink, we embody our core values: integrity, respect, customer focus, excellence, and generosity. These principles guide our commitment to fostering a diverse and inclusive workplace. We seek individuals...
-
Branch Manager
1 month ago
Canada, CA Activo Inc. Full timeActivo is a national IP infrastructure and Technology Integrator. With Offices across Canada, Activo offers a broad suite of solutions to its customers, ranging from Cloud-based service to Infrastructure Construction, including National Rollouts. We are expanding our operations and seeking a passionate and driven Branch Manager to lead the establishment and...
-
Branch Manager
1 month ago
Canada, CA Driving Force Vehicle Rentals, Sales and Leasing Full timeThe Driving Force Inc. at Calgary is currently seeking a seasoned Branch Manager to oversee our Rentals, Sales, and Lease services. We are in pursuit of a dynamic leader who is dedicated to delivering exceptional service and cultivating enduring relationships within our high-traffic branch.Since our inception in 1978 with a modest office in a Spruce Grove,...
-
Branch Manager II
4 weeks ago
Canada, CA TD Bank Full timeDirecteur de succursale II Lieu de travail: Canada Horaire: 37.5 Secteur d’activité: Services bancaires personnels et commerciaux Détails de la rémunération: Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation...
-
Senior Sales Leader
4 days ago
Canada Konica Minolta Business Solutions U.S.A., Inc. Full timeJob SummaryWe are seeking a highly experienced Senior Sales Leader to join our team at Konica Minolta Business Solutions U.S.A., Inc. as a Vice President, Corporate Project. This is a senior-level leadership position responsible for driving sales and service growth in a specific market or region.Key ResponsibilitiesStrategic Leadership: Set direction and...
-
Senior Sales Leader
4 days ago
Canada Konica Minolta Business Solutions U.S.A., Inc. Full timeJob SummaryWe are seeking a highly experienced Senior Sales Leader to join our team at Konica Minolta Business Solutions U.S.A., Inc. as a Vice President, Corporate Project. This is a senior-level leadership position responsible for driving sales and service growth in a specific market or region.Key ResponsibilitiesStrategic Leadership: Set direction and...
-
Branch Manager
4 weeks ago
Canada, CA American Iron & Metal Co Full timeKenny U-Pulltakes pride in giving used vehicles a second life. Our27 auto recycling yardsacrossEastern Canadaare backed by 450+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and counting!At Kenny, we do things differently by...
-
Branch Manager II
1 week ago
Canada The Toronto-Dominion Bank (Canada) Full timeJob DescriptionJob SummaryThe Toronto-Dominion Bank (Canada) is seeking a highly skilled and experienced Branch Manager II to lead our branch operations. As a key member of our team, you will be responsible for managing a medium to large-sized branch, overseeing a team of colleagues, and driving business results.Key ResponsibilitiesCustomer ExperienceManage...