Senior Branch Leader

1 week ago


Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary:

We are seeking a highly skilled and experienced Branch Manager II to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for managing a medium to large-sized branch, overseeing a team of colleagues, and ensuring excellent customer service.

Key Responsibilities:

  • Customer Service:
    • Manage the service and advice team to promote a positive customer and colleague experience.
    • Lead, coach, and develop a team of service and advice colleagues to improve the overall customer experience.
    • Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary.
  • Business Development:
    • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
    • Contribute to the execution and achievement of the team and the branch's service customer experience targets by coaching/modeling appropriate attributes and behaviors.
    • Lead the branch in the execution of advice plan/objectives.
  • Team Management:
    • Responsible for management of the overall team providing both leadership and guidance.
    • Set targets and objectives for the team, and holds the team accountable to deliver results and objectives.
    • Grow team expertise to align with business/enterprise demand and direction.
  • Compliance and Risk Management:
    • Ownership/oversight of complex daily branch administrative duties, especially as it relates to mutual funds, RESL, and other complex/specific compliance-related issues.
    • Ensure colleagues are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.
  • Leadership and Development:
    • Lead a high performing team; provide ongoing feedback and performance reviews, coach and develop colleagues, and ensure performance management activities are undertaken and completed for all colleagues.
    • Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.
  • Communication and Collaboration:
    • Communicate national, regional, and/or district strategies to the team and ensure alignment of branch strategies to the overall Bank.
    • Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues.
  • Operational Excellence:
    • Achieve business objective for Operational Excellence.
    • Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
  • Leadership and Accountability:
    • Act as the highest point of escalation/contact within the branch for issues raised from customers, other internal groups, and/or partners.
    • Generally reports to the District Leader or District Vice President.

Requirements:

  • 5+ years of relevant experience.
  • Branch Compliance Officer (BCO) course.
  • IFIC or CSC.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions. We are committed to enriching the lives of our customers, communities, and colleagues. Our purpose is to deliver legendary customer experiences and drive business growth.



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