Branch Manager

6 days ago


Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager to lead our Personal & Commercial Banking team in Moncton Area, NB. As a key member of our team, you will be responsible for managing a medium to large-sized branch, overseeing daily operations, and driving business growth.

Key Responsibilities
  • Customer Focus
    • Manage a team of service and advice colleagues to provide exceptional customer experiences.
    • Lead coaching and development to improve customer service strategies and tactics.
    • Ensure customer issues are handled appropriately through customer problem resolution guidelines.
    • Actively promote the Bank's image within the community through participation and leadership in community business groups and initiatives.
  • Business Development
    • Communicate national, regional, and district strategies to the team and ensure alignment of branch strategies.
    • Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals.
    • Plan and execute business development activities, review and communicate results, and adjust tactics accordingly.
    • Manage overall budget, revenue, and expenditures.
  • Team Leadership
    • Responsible for management of the overall team providing both leadership and guidance.
    • Set targets and objectives for the team and hold the team accountable.
    • Grow team expertise to align with business/enterprise demand and direction.
    • Lead a high-performing team; provide ongoing feedback and performance reviews.
  • Operational Excellence
    • Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
    • Follow and ensure colleagues understand and apply bank operating policies and procedures.
    • Protect the interests of the organization – identify and manage risks.
    • Maintain a culture of risk management and control.
  • Compliance and Governance
    • Ensure colleagues are knowledgeable and comply with Bank and industry Code of Conduct.
    • Work alongside other business lines including Wealth and Business Banking.
    Requirements
    • Undergraduate degree and/or 5+ years of relevant experience.
    • Branch Compliance Officer (BCO) course.
    • IFIC or CSC.
    About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world.

We offer a Total Rewards package that reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.



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