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Customer Service Supervisor

2 months ago

Calgary, Alberta, Canada SYNERGY ALLIANCE CORPORATION Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Synergy Alliance Corporation.

Job Summary:

The Customer Service Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery. The successful candidate will have a strong background in customer service, excellent communication and leadership skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure excellent customer service delivery
  • Provide guidance and support to team members to improve customer service skills and knowledge
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback and complaints to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service delivery
  • Manage and maintain accurate records and statistics related to customer service performance
Requirements:
  • 2 years of experience in customer service or a related field
  • Proven leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Ability to maintain confidentiality and handle sensitive information
Preferred Qualifications:
  • Bachelor's degree in a related field
  • Experience in a supervisory or leadership role
  • Knowledge of customer service software and systems
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].