Lead Developer of CX Solutions

3 days ago


nationwide, Canada Disability Solutions Full time
About Us

Logitech is a leading global provider of personal peripherals and software solutions. Our company is committed to creating innovative products that enhance people's lives and make technology more accessible and user-friendly.

Job Description

The CX Technical Training Lead Logitech for Business role involves developing and delivering technical training for Logitech's enterprise customer support team. The ideal candidate will have a strong background in technical support, with experience in creating and delivering training documentation and deploying it using an LMS for large teams.

Responsibilities
  • Develop training materials, including documentation, e-learning modules, and videos, for video conferencing hardware, software, and other peripherals.
  • Provide training to incoming classes of technical support representatives.
  • Deliver training on new products and features to the existing team.
  • Collaborate with team admins to refine training materials and develop a robust internal knowledge base.
  • Work with external partners to deliver training to representatives and/or train-the-trainer sessions.
Requirements

To succeed in this role, you will need:

  • Advanced technical knowledge of video conferencing hardware and software.
  • Significant experience developing and delivering technical support training.
  • Experience providing remote training via video conference.
  • Strong knowledge of Microsoft Teams, Zoom, and Google Meet.
  • Advanced knowledge of Windows, Mac, and Android operating systems troubleshooting.
  • Knowledge of computer networking and operating systems.
  • Fluent (written and spoken) in English.
Compensation and Benefits

This role offers a competitive salary of approximately $110,000 per year, based on your location and experience, as well as a comprehensive benefits package, including flexible working environments, opportunities for professional growth and development, and a supportive team culture.


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