Logitech Business CX Trainer

2 weeks ago


nationwide, Canada Disability Solutions Full time
About the Role

We are seeking an experienced technical trainer to lead our customer support training initiatives. In this role, you will create and deliver high-quality training materials, both online and offline, to ensure our support team has the skills they need to excel in their roles.

Your main responsibility will be to design and implement effective training strategies that cater to the diverse needs of our customers. You will work closely with subject matter experts to develop training content, conduct training sessions, and evaluate the effectiveness of our training programs.

  • Develop training documentation, e-learning modules, and videos for video conferencing hardware, software, and other peripherals.
  • Train incoming classes of technical support representatives.
  • Deliver training on new products and features to the existing team.
  • Work with team admins to refine training materials to address necessary improvements.
  • Work with external partners to deliver training to representatives and/or train-the-trainer sessions.


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