Senior Sales Manager

4 weeks ago

Edmonton, Alberta, Canada Fantasyland Hotel Full time

Sales and Marketing Manager

The Sales and Marketing Manager will be responsible for selling and booking the Fantasyland Hotel to clients while increasing utilization of our facilities and overseeing the Sales department.

Key Responsibilities:

  • Meet with prospective and existing clients to increase bookings and sales of the hotel's facilities, acting on and coordinating specific client requests to ensure 100% customer satisfaction.
  • Build our corporate client list and work on new business development strategies to increase our use of our hotel and facilities to local and out of town market groups and organizations.
  • Work in conjunction with the Director of Sales & Catering to manage activities performed by Sales Managers and Catering Consultants and ensure the Sales Managers and Catering Consultants understand their individual goals and they are meeting their monthly, quarterly, and yearly sales targets.
  • Lead and motivate the Sales & Catering Team to assist them in achieving the established goals and support them in enhancing their skills while ensuring a high standard of customer service is maintained. If Sales Managers and Catering Consultants are not meeting expectations, coach and identify the problems and work on a solution with approval and guidance from the Director of Sales & Catering and General Manager.
  • Assist the Director of Sales & Catering with recruitment of the Sales & Catering team when needed.
  • Maintain and exceed our present level of achievement in the group and corporate market segment along with development of maximum group and individual business.
  • Increase utilization of our convention facilities by booking various meetings, seminars, banquets, and conventions.
  • Confirm in writing (according to hotel standards) all proposals and confirmations including contracts and function room outlines in coordination with the catering department. Periodically review all group activity including signed contracts received reservation process, room release dates and catering contracts.
  • Represent the hotel during in and out of town sales trips, act as a representative on professional committees as well as schedule the Sales Managers & Catering Consultants for upcoming sales calls and tradeshows.
  • Attend various trade shows, promotional events, and out of town meetings with prospective clients to promote our services to new and potential cliental.
  • Work closely with all departments to ensure that proper information is received regarding groups, conventions, events, etc.
  • Supply weekly and monthly reports supporting productivity standards and records of contacts to the General Manager while also forecasting of Sales and Catering to maximize revenue.
  • Assist with and review 90 rolling action plans with the Sales Managers and Catering Consultants.
  • Assist with finding solutions in process redundancies, relay industry and market information to the Sales team, Director of Sales & Catering and General Manager and assist with special projects and requests.
  • Other responsibilities as required.

Desired Qualifications:

  • Completion of a post-secondary education in hospitality, sales, or a related field.
  • Minimum five (5) years of previous related hotel/hospitality sales experience.
  • The proven ability to make sales presentations and possess strong public speaking skills and abilities.
  • Exceptional interpersonal, communication, computer and organizational skills complemented by team building and motivating activities.

Terms of Employment:

  • This is a full-time position required Monday through Friday but also allows for a flexible schedule and reliable transportation that allows for both in and out of town travel and sales calls.
  • This position qualifies for the 4-day workweek program.
  • This is a salaried position that will depend on experience and qualifications.
  • Must be able to pass a basic security clearance and provide a clean driver's abstract every year.

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