Technical Sales and Product Support Specialist

4 weeks ago

Milton, Ontario, Canada Freudenberg Full time

Empowering Innovation, Enabling Success.

About the Role:

We are seeking a highly skilled Technical Sales and Product Support Engineer to join our team at EagleBurgmann Canada Inc. As a key member of our sales and support team, you will be responsible for providing technical expertise and support to our customers in the mechanical seal industry.

Key Responsibilities:

  • Analyze technical information to provide effective solutions to clients' sealing requirements, including recommending seal products, materials, and supply systems.
  • Troubleshoot end-user issues with sealing products, materials, and supply systems, proposing and recommending solutions or new products.
  • Evaluate and analyze failed seals and provide detailed failure analysis reports with application recommendations and solutions.
  • Define Root Cause Analysis on warranty incidents and lead warranty response efforts.
  • Assist in promoting, selling, and servicing our products in the Canadian territory, consistent with the company's objectives and customers' needs.
  • Prepare technical proposals, review purchase orders, and work closely with the planning/customer service and design staff for the timely execution of quotations and orders.
  • Project management/coordination, including coordination with suppliers/subsidiaries and providing information to others to meet the requirements of the offered product when an order is processed.
  • Reverse engineering - Support the sales team with selecting equivalent EagleBurgmann products in case we receive a sample or visit the customer site for product identification.
  • Maintain records when quality documents have been submitted to the customer for traceability reasons.
  • Coordinate projects with all associated tasks for strategic customers/international projects as assigned by the management.

Requirements:

  • Demonstrated 7-10 years of experience in the mechanical seal industry.
  • Experience providing technical sales support in the mechanical seal industry, including mechanical seal assembly, dismantling, and fitment.
  • 4 years of drawing experience using CAD software (Solid Edge and Cadra) making sketches, testing pressure fixture devices, and parts of mechanical seals.
  • Experience with technical drawing and interpretation, as well as executing Root Cause Analysis for product failures.
  • Experience with API 682 norm - mechanical seal design/application parameters.
  • Experience in SAP Modules.
  • Deep understanding of mechanical seal supply systems application/operation.
  • Excellent communication, strong organizational, and interpersonal skills.
  • Travel to client sites may be required.

What We Offer:

  • Eligible for discretionary bonuses and/or salary increases in accordance with company policy.
  • Eligible for extended medical and dental insurance.
  • Eligible for disability insurance.
  • Eligible for pension plan.
  • Eligible for RRSP company plan.
  • Salary: $85,000 – 95,000 CAD per annum.

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