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Sales Support Coordinator for Rapid Response

2 months ago

St John's, Newfoundland and Labrador, Canada Wyndham Hotels & Resorts Full time

Company Overview:

Wyndham Hotels & Resorts stands as the largest hotel franchising entity globally, boasting approximately 9,200 properties across over 95 nations on six continents. With a network of around 872,000 rooms catering to the everyday traveler, Wyndham maintains a significant footprint in the hospitality sector. Headquartered in Parsippany, N.J., with international offices, Wyndham employs over 2,000 corporate professionals dedicated to making hotel travel accessible for everyone. Our commitment to supporting franchisees and a diverse portfolio of 24 hotel brands, including well-known names like Wyndham, La Quinta, Ramada, Days Inn, and Super 8, showcases our dedication to excellence.

Position Overview:

The Rapid Response Sales Support Coordinator plays a vital role in assisting Wyndham's sales team and clientele, facilitating revenue enhancement while gaining insights into the comprehensive sales process. Key responsibilities include:

  • Managing incoming requests from sales representatives and clients.
  • Utilizing Salesforce and Outlook for communication with stakeholders.
  • Processing urgent opportunities and bookings within defined service levels.
  • Identifying hotel options for extended stays or project-related requests.
  • Modifying or canceling bookings as necessary.
  • Operating various reservation systems to adjust check-out dates or implement other changes.
  • Collaborating with hotels to expedite reservations during peak times.
  • Ensuring all reservations are correctly associated with IATA and Corporate IDs.
  • Generating reports to verify booking accuracy.
  • Working alongside the Wyndham Commissions team for account management.
  • Retrieving folios for all bookings across systems.
  • Streamlining processes for folio retrieval when standard methods are unavailable.
  • Completing additional administrative tasks as directed by the GSO Team or Account.
  • Becoming a subject matter expert in specific segments.
  • Providing assistance across different accounts or segments as required.
  • Flexibility in scheduling, including potential evening and weekend work, is essential.
  • Addressing basic customer service issues for key accounts as needed.

Qualifications:

  • High School Diploma.
  • Proficiency in Microsoft Office Suite and related tools.
  • Familiarity with Salesforce, Sabre, Synxis, and Opera is advantageous.
  • Experience in the sales domain, preferably within the hospitality industry.

Success Factors:

  • Ability to engage in company-provided and self-directed training.
  • Strong multitasking capabilities.
  • Exceptional verbal and written communication skills.
  • Proficient computer skills.
  • Knowledge of the travel industry is a plus.