Customer Service and Support Professional

2 weeks ago


Calgary, Alberta, Canada Fastfrate Group Full time
Role Summary

We are seeking a skilled Customer Service and Support Professional to join our team at Fastfrate Group. In this role, you will be responsible for ensuring the highest level of customer satisfaction by providing exceptional service and support.

About the Role

The Customer Service and Support Professional performs a variety of tasks to meet customer needs by ensuring the customers have required information regarding their shipment. This includes communicating effectively with customers, resolving issues promptly, and maintaining accurate records.

Main Responsibilities
  • Provide exceptional customer service and support via phone, email, or in-person interactions
  • Communicate effectively with customers to understand their needs and provide solutions
  • Maintain accurate records of customer interactions, shipments, and issues
  • Respond to customer inquiries in a timely and professional manner
  • Resolves customer complaints and issues promptly and fairly
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues
Requirements

To be successful in this role, you will need:

  • 1-2 years' experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Strong problem-solving and analytical skills
  • Good computer literacy and proficiency in MS Office
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary range of $45,000 - $55,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous paid time off policy
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates.



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