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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada Hygge Energy Inc Full time
Job Title: Technical Support Specialist

Hygge Energy Inc is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:
  • Respond to user inquiries and provide solutions to technical issues
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
Requirements:
  • 1 to 2 years of experience in a technical support role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of JavaOS, networking software, and Internet protocols
  • Ability to work independently and as part of a team
Work Environment:

Hygge Energy Inc is a dynamic and fast-paced company that values innovation and teamwork. As a Technical Support Specialist, you will have the opportunity to work with a talented team of professionals and contribute to the success of our company.

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment