Senior Workday Expert with a Passion for Employee Experience

3 days ago

Markham, Ontario, Canada Extendicare Full time

We are seeking a highly skilled Senior Workday Expert to join our team at Extendicare, a leading provider of care and services for seniors throughout Canada. As a key member of our HR Employee Service Centre, you will play a crucial role in driving exceptional employee experiences.

About the Role

As a Senior Workday Expert, you will be responsible for analyzing, configuring, validating, and resolving complex issues related to our Workday HCM platform. You will work closely with our business managers to build your business acumen while continuing to develop your technical skills.

This is a unique opportunity to grow your career and make a meaningful impact on our organization. If you have a knack for problem-solving, excellent communication skills, and a passion for delivering top-notch customer service, we encourage you to apply.

About Extendicare:

Extendicare is a leading provider of care and services for seniors throughout Canada. With over 123 owned and operated long-term care homes and home health care operations serving more than 10,000 patients annually, we provide people with the care they need wherever they call home.

Your Key Responsibilities:

  • Act as a subject matter expert on Workday HRIS functional and operations areas (e.g., Payroll, HCM, Absence, etc.)
  • Manage assigned JIRA and ServiceNow tickets for complex and non-routine situations, determining the approach, troubleshooting root cause analysis, configuration and/or working with relevant stakeholders to drive to closure
  • Prepare and execute test plans, perform system testing for product releases and changes
  • Support the development of FAQ's and training materials in our ServiceNow knowledge base, correlating high volume inquiries to specific job aids
  • Participate in CAB meetings and receive knowledge transfer for transition to operations (T2O) from HR systems/IT on upcoming changes, taking it back to the HR ESC to upskill
  • Remain current on changing business processes and Workday product releases, documenting and training the team on the impacts of changes to existing system configurations
  • Identify problem areas and non-value-added activities that need to be changed or eliminated, partnering with key stakeholders to provide innovative solutions
  • Assess the impact of potential barriers to implementing the alternative processes
  • Provide coaching to junior staff, empowering them through training and guidance to enhance their understanding and utilization of Workday
  • Work alongside HR and business stakeholders to identify process requirements and provide effective solutions while delivering top-notch customer service
  • Proactively suggest ways to optimize the overall Workday system functionality to streamline frontline operations
  • Conduct data analysis on HR data such as compensation, classification, employment, employee relations, and/or benefits data as directed
  • Foster collaboration with team members promoting a harmonious team to maintain efficiency and deliver top-tier services

About You:

We are looking for a highly skilled and experienced professional with a strong background in Workday and a passion for delivering exceptional customer service. If you have a Bachelor's degree or four-year diploma in Commerce, Information Systems Computer Science, or a related field of study, and a minimum of three years' experience with Workday, including hands-on experience troubleshooting, analysis, and configuration, we encourage you to apply.

What We Offer:

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

  • Continuous mentorship, support for life-long learning and growth opportunities
  • Opportunities for advancement and career growth within the organization
  • A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work
  • Employee Family Assistance Program
  • Robust benefits package

The estimated salary for this position is $80,000 - $110,000 per year, based on your experience and qualifications. This is a full-time position, and we offer a hybrid work model with flexibility for in-office work. If you are a motivated and results-driven individual who is passionate about making a difference in the lives of others, we encourage you to apply.

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