HR Service Centre Expert
4 days ago
We are seeking a highly skilled HR Employee Service Centre Sr. Specialist to join our team at Extendicare.
About the RoleThis is an exciting opportunity to drive exceptional employee experiences and optimize our usage of HR technology assets.
Main Responsibilities- Act as a subject matter expert on Workday HRIS functional and operations areas (e.g., Payroll, HCM, Absence, etc.)
- Manage assigned JIRA and ServiceNow tickets for complex and non-routine situations, determining the approach, troubleshooting root cause analysis, configuration and/or working with relevant stakeholders to drive to closure.
- Prepare and execute test plans, perform system testing for product releases and changes.
- Support the development of FAQ's and training materials in our ServiceNow knowledge base, correlating high volume inquiries to specific job aids.
- Participate in CAB meetings and receive knowledge transfer for transition to operations (T2O) from HR systems/IT on upcoming changes, taking it back to the HR ESC to upskill.
- Remain current on changing business processes and Workday product releases, documenting and training the team on the impacts of changes to existing system configurations.
- Identify problem areas and non-value-added activities that need to be changed or eliminated, partnering with key stakeholders to provide innovative solutions.
- Assess the impact of potential barriers to implementing the alternative processes.
- Provide coaching to junior staff, empowering them through training and guidance to enhance their understanding and utilization of Workday.
- Work alongside HR and business stakeholders to identify process requirements and provide effective solutions while delivering top-notch customer service.
- Proactively suggest ways to optimize the overall Workday system functionality to streamline frontline operations.
- Conduct data analysis on HR data such as compensation, classification, employment, employee relations, and/or benefits data as directed.
- Foster collaboration with team members promoting a harmonious team to maintain efficiency and deliver top-tier services.
To succeed in this role, you will require:
- Bachelor's degree or four-year diploma in Commerce, Information Systems Computer Science, or a related field of study
- Minimum three years' experience with Workday – with hands-on experience troubleshooting, analysis and configuration
- A background in payroll processing, absence or talent management
- Strong analytical and problem-solving skills with a demonstrated ability to extensively analyze business processes and workflows
- Ability to handle complex business problems within the context of technical solutions
- Ability to manage multiple tasks with minimal direction
- Exceptional time management and project management skills
- Strong relationship management coupled with excellent communication and leadership skills
- Ability to simplify documentation and technical information for the larger non-technical audience
- Excellent people skills with the ability to communicate easily and effectively in multiple media and to all levels of the corporate office and property sites
Extendicare is a leading provider of care and services for seniors throughout Canada.
What We OfferAs a valued member of our team, you can expect:
- Continuous mentorship, support for life-long learning and growth opportunities
- Opportunities for advancement and career growth within the organization
- A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work
- Employee Family Assistance Program
- Robust benefits package
- $65,000 - $90,000 per annum, depending on experience
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