Workday HCM Platform Specialist

3 days ago


Markham, Ontario, Canada Extendicare Full time
Job Description:

As a key member of the HR team at Extendicare, you will play a vital role in shaping the employee experience through optimal utilization of HR technology assets. Reporting to the Manager Incident Resolution, you will be accountable for analyzing, configuring, and validating the Workday HCM platform to ensure seamless execution of HR processes.

This position presents a unique opportunity to develop your technical skills in Workday while building your business acumen by collaborating with business managers. You will analyze intricate problems, provide swift end-user support, and evolve the employee experience and HR Service Centre model.

You will work alongside HR and business stakeholders to identify process requirements, provide effective solutions, and deliver top-notch customer service. Proactively suggesting ways to optimize the Workday system functionality to streamline frontline operations is essential.

Responsibilities:
• Acts as a subject matter expert on Workday HRIS functional and operations areas (e.g., Payroll, HCM, Absence, etc.)
• Manages assigned JIRA and ServiceNow tickets for complex and non-routine situations
• Prepares and executes test plans, performs system testing for product releases and changes
• Supports the development of FAQ's and training materials in our ServiceNow knowledge base
• Remains current on changing business processes and Workday product releases, documenting and training the team on the impacts of changes to existing system configurations
• Provides coaching to junior staff, empowering them through training and guidance to enhance their understanding and utilization of Workday

Requirements:
• Bachelors' degree or four-year diploma in Commerce, Information Systems Computer Science, or a related field of study
• Minimum three years of experience with Workday – with hands-on experience troubleshooting, analysis, and configuration
• A background in payroll processing, absence, or talent management
• Ability to handle complex business problems within the context of technical solutions
• Exceptional time management and project management skills
• Ability to simplify documentation and technical information for the larger non-technical audience
• Excellent people skills with the ability to communicate easily and effectively in multiple media and to all levels of the corporate office and property sites

Benefits:
Continuous mentorship, support for life-long learning, and growth opportunities are available. You will have a rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. Our company values quality care and strives to create a future where everyone in Canada has access to the care and support they need to live their best lives. Estimated salary: $90,000 - $120,000 per year, based on location and experience.

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