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Technical System Analyst, GFT

4 weeks ago

Vancouver, British Columbia, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a talented and results-driven Technical System Analyst to join our team at Global Functions Technology (GFT) in the Royal Bank of Canada (RBC) Technology and Operations division. As a Technical System Analyst, you will be responsible for handling maintenance and support of multiple Windows, Linux, and cloud applications in the IDEA portfolio.

Key Responsibilities
  • Investigate, resolve, and report on medium to highly complex technical issues requiring business application understanding.
  • Work closely with business clients to understand priorities and impact and provide timely and accurate reports to management and end-users on the status of critical systems processes.
  • Proactively identify and act on emerging issues and work with Development teams to resolve them in the short and long term.
  • Learn about multiple applications and technologies and how they interact to provide cross-function support.
  • Raise support tickets and work closely with vendors when additional support and learning are required for vendor-developed applications.
  • Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards.
  • Work on IT Risk deliverables, participate in DR exercises, help in DR planning and design, and interact with various auditors to ensure that applications function according to published RBC IT Risk Standards.
Requirements
  • 2+ years of experience in a production support role and supporting multiple applications.
  • Strong analytical skill set and strong communication skills, able to communicate effectively in both technical and business terms.
  • Working knowledge of ITIL Standards, Methodologies, SDLC, and audit requirements.
  • Experience working with teams across various geographies and familiar and comfortable with Change Management activities.
  • 2+ years of experience in Linux technology platform and relational database.
What We Offer
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable.
  • Leaders who support your development through coaching and mentoring opportunities.
  • Opportunity to make a difference and lasting impact.
  • A world-class training program in financial services.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • Supportive management: Coaching and managing opportunities.
  • Challenging work: You will make a difference.
  • Development opportunity: Time to take courses, learn new applications.
  • Opportunity to take on progressively greater responsibilities.