Technical Systems Maintenance Specialist

4 weeks ago


Vancouver, British Columbia, Canada Royal Bank of Canada Full time

Job Summary: Royal Bank of Canada is seeking a skilled Sr. Technical System Analyst, GFT to join our team. As a key member of our Technology and Operations division, you will be responsible for maintaining and supporting multiple Windows, Linux, and cloud applications in the IDEA portfolio.


Responsibilities: Investigate, resolve, and report on medium to highly complex technical issues, working closely with business clients to understand priorities and impact. Proactively identify emerging issues and collaborate with development teams to resolve them in the short and long term. Provide cross-functional support, including learning about multiple applications and technologies, and making recommendations on process improvements. Collaborate effectively with development and SRE teams to identify defects and opportunities for efficiency through automation and enhancements. Raising support tickets and working closely with vendors when additional support and learning are required for vendor-developed applications.


Requirements: 5+ years of experience in a production support role, supporting multiple applications. Strong analytical skill set and strong communication skills, with the ability to communicate effectively in both technical and business terms. Ability to work independently, apply critical and strategic thinking to issues, and manage deadlines while multi-tasking amongst different priorities. Working knowledge of ITIL Standards, Methodologies, SDLC, and audit requirements. Experience working with teams across various geographies and familiarity with Change Management activities. Computer Science degree or equivalent, with 5+ years of experience in Linux technology platform and relational database.


What We Offer: A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. A world-class training program in financial services. Flexible work/life balance options. Opportunities to do challenging work, take on progressively greater accountabilities, and build close relationships with clients. Access to a variety of job opportunities across business and geographies.


Job Details: Full-time employment, 37.5 hours/week. Located in Vancouver, Canada. Platform: TECHNOLOGY AND OPERATIONS. Job Type: Regular. Pay Type: Salaried.



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