Technical System Analyst, GFT

1 month ago

Vancouver, British Columbia, Canada Royal Bank of Canada> Full time
Job Summary

We are seeking a talented and results-driven Technical System Analyst to join our team at Global Functions Technology (GFT), part of RBC's Technology and Operations division. As a Technical System Analyst, you will be responsible for handling maintenance and support of multiple Windows, Linux, and cloud applications in our IDEA portfolio.

Key Responsibilities
  • Investigate, resolve, and report on medium to highly complex technical issues requiring business application understanding.
  • Work closely with business clients to understand priorities and impact and provide timely and accurate reports to management and end-users on status of critical systems processes.
  • Proactively identify and act on emerging issues and work with Development teams to resolve them in the short and long term.
  • Learn about multiple applications and technologies and how they interact to provide cross-function support.
  • Raise support tickets and work closely with vendors when additional support and learning is required for vendor-developed applications.
  • Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards.
  • Work on IT Risk deliverables: participate in DR exercise, help in DR planning and design; interact with various auditors and ensure that applications function according to published RBC IT Risk Standards.
Requirements
  • 2+ years of experience in a production support role and supporting multiple applications.
  • Strong analytical skill set and strong communication skills. Be able to communicate effectively in both technical and business terms.
  • Working knowledge of ITIL Standards, Methodologies, SDLC, & audit requirements.
  • Experience working with teams across various geographies. Familiar and comfortable with Change Management activities.
  • 2+ years of experience in Linux technology platform, relational database.
What's in it for you?

We offer a comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable. You will have opportunities to work on critical RBC applications and make a lasting impact. Our team is dynamic, collaborative, progressive, and high-performing, and we offer a world-class training program in financial services. You will have the opportunity to take courses, learn new applications, and take on progressively greater responsibilities.

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