Senior Project Manager, Patient Experience

1 month ago

Toronto, Ontario, Canada University Health Network Full time
Job Title: Senior Project Manager, Patient Experience

At the University Health Network, we are seeking a highly skilled Senior Project Manager to lead our Digital Patient Experience program. As a key member of our Digital Project Management Office team, you will be responsible for planning and delivering digitally-enabled workflow, hardware, and software application projects that benefit our patients and families.

Key Responsibilities:
  • Collaborate with business stakeholders and UHN Digital leadership to establish business cases, objectives, and program/project roadmaps
  • Assume overall end-to-end ownership of program planning and delivery for a mix of projects, including large initiatives with complex technical, change management, and operationalization requirements
  • Mobilize a cross-functional team with the right mix of talent and skills to execute on short-term and long-term plans
  • Establish and maintain strong program and project management office controls, including management of scope, schedule, budget, procurement, financial, and value delivery
  • Manage and coach assigned project management staff; this includes responsibilities for recruiting, staff development, performance management, and resource allocation
  • Maintain a strong focus on governance, change management, and communications with an emphasis on outcomes, value delivery, and customer service
  • Proactively identify and manage risks and issues with appropriate escalation to senior leadership
  • Oversee procurement and delivery of goods and services, manage vendor contracts, and relationships
  • Be part of an on-call leadership rotation schedule to support UHN Digital's emergency response to critical information system downtimes
  • Contribute to continuous improvement of project and change management tools and processes within the Project Management Office Centre of Excellence
Requirements:
  • Minimum 7 years Project Management experience required
  • Minimum 5 years Program Management experience preferred
  • Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field required
  • Master's degree in Health Administration, Business Administration, or related field preferred
  • Excellent team building, coaching, and group facilitation skills
  • Excellent presentation, writing, and training skills
  • Excellent budget management skills and proficiency in data analytics to support IT investments
  • Demonstrated track record of successfully delivering large, complex programs with diverse teams using full-cycle project management, program management, and change management methodologies required
  • Supervisory or managerial experience required
  • Experience in formal procurement processes, contract negotiations, and vendor management required
  • Experience with healthcare organizations and hospital information system implementation preferred
  • Excellent interpersonal and client relationship skills at the executive and senior management level
  • Strong strategic critical thinking and problem-solving abilities, with exceptional attention to detail
  • Proficient use of computer software, and peripheral equipment (M365 tools, MS Project, MS Visio, and scrum or enterprise work management tools such as Kanban, Atlassian JIRA, ServiceNow)
Why Join UHN?

At UHN, we offer a comprehensive benefits package, opportunities for professional growth and development, and a collaborative work environment. We are committed to diversity, equity, and inclusion and welcome applications from candidates who reflect the diversity of our community.

Current UHN employees must have successfully completed their probationary period, have a good employee record, and satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate, or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN's mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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