Senior Project Manager, Patient Experience

2 months ago

Toronto, Ontario, Canada University Health Network Full time
Job Title: Senior Project Manager, Patient Experience

University Health Network (UHN) is seeking a highly skilled Senior Project Manager to lead the planning and delivery of digitally-enabled workflow, hardware and software application projects, with a focus on benefits for UHN patients and families.

Job Summary

The Digital Project Management Office (PMO) team plans and implements key strategic Digital programs and projects to deliver outcomes benefiting UHN and the health system. We apply best practices for managing projects, change, and risk to ensure high quality deliverables, effective coordination of resources, and transparent progress reporting.

Key Responsibilities
  • Collaborate with business stakeholders and UHN Digital leadership to establish business cases, objectives, and program/project roadmaps
  • Assume overall end-to-end ownership of program planning and delivery for a mix of projects, including large initiatives with complex technical, change management, and operationalization requirements
  • Mobilize a cross-functional team with the right mix of talent and skills to execute on short-term and long-term plans
  • Establish and maintain strong program and project management office controls, including management of scope, schedule, budget, procurement, financial and value delivery
  • Manage and coach assigned project management staff; this includes responsibilities for recruiting, staff development, performance management and resource allocation
  • Maintain a strong focus on governance, change management and communications with an emphasis on outcomes, value delivery, and customer service
  • Proactively identify and manage risks and issues with appropriate escalation to senior leadership
  • Oversee procurement and delivery of goods and services, manage vendor contracts and relationships
  • Be part of an on-call leadership rotation schedule to support UHN Digital's emergency response to critical information system downtimes
  • Contribute to continuous improvement of project and change management tools and processes within the Project Management Office Centre of Excellence
Requirements
  • Minimum 7 years Project Management experience required
  • Minimum 5 years Program Management experience preferred
  • Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field required
  • Master's degree in Health Administration, Business Administration or related field preferred
  • Excellent team building, coaching, and group facilitation skills
  • Excellent presentation, writing and training skills
  • Excellent budget management skills and proficiency in data analytics to support IT investments
  • Demonstrated track record of successfully delivering large, complex programs with diverse teams using full-cycle project management, program management, and change management methodologies required
  • Supervisory or managerial experience required
  • Experience in formal procurement processes, contract negotiations, and vendor management required
  • Experience with healthcare organizations and hospital information system implementation preferred
  • Excellent interpersonal and client relationship skills at the executive and senior management level
  • Strong strategic critical thinking and problem-solving abilities, with exceptional attention to detail
  • Proficient use of computer software, and peripheral equipment (M365 tools, MS Project, MS Visio, and scrum or enterprise work management tools such as Kanban, Atlassian JIRA, ServiceNow)
Why Join UHN?

University Health Network is a caring, creative place where amazing people are amazing the world. We offer a wide range of benefits, programs and perks that make it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Some of the benefits include:

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN's mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

  • Senior Project Manager, Patient Experience

    1 month ago

    Toronto, Ontario, Canada University Health Network Full time

    Job Title: Senior Project Manager, Patient ExperienceAt the University Health Network, we are seeking a highly skilled Senior Project Manager to lead our Digital Patient Experience program. As a key member of our Digital Project Management Office team, you will be responsible for planning and delivering digitally-enabled workflow, hardware, and software...

  • Senior Project Manager, Patient Experience

    1 month ago

    Toronto, Ontario, Canada University Health Network Full time

    Job Title: Senior Project Manager, Patient ExperienceAt the University Health Network, we are seeking a highly skilled Senior Project Manager to lead our Digital Patient Experience program. As a key member of our Digital Project Management Office team, you will be responsible for planning and delivering digitally-enabled workflow, hardware, and software...

  • Senior Project Manager, Patient Experience

    2 months ago

    Toronto, Ontario, Canada University Health Network Full time

    Job Title: Senior Project Manager, Patient ExperienceThe University Health Network (UHN) is seeking a highly skilled Senior Project Manager to lead the planning and delivery of digitally-enabled workflow, hardware and software application projects, with a focus on benefits for UHN patients and families.Job SummaryThe Digital Project Management Office (PMO)...

  • Senior Project Manager, Patient Experience

    2 months ago

    Toronto, Ontario, Canada University Health Network Full time

    Job Title: Senior Project Manager, Patient ExperienceThe University Health Network (UHN) is seeking a highly skilled Senior Project Manager to lead the planning and delivery of digitally-enabled workflow, hardware and software application projects, with a focus on benefits for UHN patients and families.Job SummaryThe Digital Project Management Office (PMO)...

  • Senior Project Manager, Patient Experience

    4 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    Job Title: Senior Project Manager, Patient ExperienceThe University Health Network (UHN) is seeking a highly skilled Senior Project Manager to lead the planning and delivery of digitally-enabled workflow, hardware and software application projects, with a focus on benefits for UHN patients and families.Job Summary:The Digital Project Management Office (PMO)...

  • Senior Project Manager, Patient Experience Lead

    3 weeks ago

    Toronto, Ontario, Canada University Health Network Full time

    Job SummaryThe University Health Network is seeking a highly skilled Senior Project Manager to lead the planning and delivery of digitally-enabled workflow, hardware and software application projects. As a key member of the Digital Project Management Office team, you will be responsible for overseeing the planning and delivery of projects that benefit UHN...

  • Patient Experience Manager, BioAdvance

    3 weeks ago

    Toronto, Ontario, Canada Disability Solutions Full time

    Job DescriptionJanssen Inc. is seeking a Manager, Patient Experience, to be based in Toronto, Canada. This role will work in office 3 days a week and remotely 2 days a week, as per the company's Flex Policy.The Patient Experience Manager will be responsible for designing, developing, and launching new patient support services and programs across the Janssen...

  • Project Manager

    2 weeks ago

    Toronto, Ontario, C6A, Ontario, Canada University Health Network Full time

    The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its...

  • Senior Product Executive/Manager

    1 month ago

    Toronto, Ontario, Canada Promote Project Full time

    Senior Product Manager - ChannelsWe're seeking a seasoned Senior Product Manager to join our Partnerships & Platform organization. As a key member of our team, you'll define the product roadmap and strategy for products and platforms that support and grow a diverse portfolio of channel partners.About the RoleAs a Senior Product Manager, you'll work closely...

  • Senior Product Executive/Manager

    1 month ago

    Toronto, Ontario, Canada Promote Project Full time

    Senior Product Manager - ChannelsWe're seeking a seasoned Senior Product Manager to join our Partnerships & Platform organization. As a key member of our team, you'll define the product roadmap and strategy for products and platforms that support and grow a diverse portfolio of channel partners.About the RoleAs a Senior Product Manager, you'll work closely...

  • Senior Product Manager

    2 months ago

    Toronto, Ontario, Canada Promote Project Full time

    Join Our Team as a Senior Product Manager - ChannelsWe're looking for a talented Senior Product Manager to join our Partnerships & Platform organization. As a key member of our team, you'll define the product roadmap and strategy for products and platforms that support and grow a diverse portfolio of channel partners.About the RoleAs a Senior Product...

  • Senior Product Manager

    2 months ago

    Toronto, Ontario, Canada Promote Project Full time

    Join Our Team as a Senior Product Manager - ChannelsWe're looking for a talented Senior Product Manager to join our Partnerships & Platform organization. As a key member of our team, you'll define the product roadmap and strategy for products and platforms that support and grow a diverse portfolio of channel partners.About the RoleAs a Senior Product...

  • Patient Experience Manager, BioAdvance

    4 weeks ago

    Toronto, Ontario, Canada Johnson & Johnson Full time

    Job Title: Manager, Patient ExperienceJohnson & Johnson is seeking a highly skilled Manager, Patient Experience to join our team in Toronto, Canada. As a key member of our BioAdvance team, you will be responsible for designing, developing, and launching new patient support services and programs across the Janssen specialty portfolio.Key...

  • Patient Experience Program Lead

    2 months ago

    Toronto, Ontario, Canada University Health Network Full time

    Job SummaryThe University Health Network is seeking a highly skilled Senior Project Manager to lead the Digital Patient Experience program. This is a 1-year opportunity to showcase your talents and oversee the planning and delivery of digitally-enabled workflow, hardware, and software application projects.Key ResponsibilitiesCollaborate with business...

  • Patient Experience Program Lead

    2 months ago

    Toronto, Ontario, Canada University Health Network Full time

    Job SummaryThe University Health Network is seeking a highly skilled Senior Project Manager to lead the Digital Patient Experience program. This is a 1-year opportunity to showcase your talents and oversee the planning and delivery of digitally-enabled workflow, hardware, and software application projects.Key ResponsibilitiesCollaborate with business...

  • Senior Project Manager

    3 weeks ago

    Toronto, Ontario, Canada Foilcon Full time

    Job DescriptionFoicon is seeking a highly skilled Senior Project Manager to lead our team in delivering large-scale technology initiatives and complex IT solutions in a highly integrated healthcare setting.Key Responsibilities:Coordinate and manage project activities, monitoring and reporting on progress, and anticipating and resolving issues, risks, and...

  • Senior Product Manager Channels Partnerships

    2 months ago

    Toronto, Ontario, Canada Promote Project Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our Promote Project team. As a Senior Product Manager, you will be responsible for defining the product roadmap and strategy for products and platforms that support and grow a diverse portfolio of channel partners.You will collaborate with the partnerships team and external partner...

  • Senior Product Manager Channels Partnerships

    2 months ago

    Toronto, Ontario, Canada Promote Project Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our Promote Project team. As a Senior Product Manager, you will be responsible for defining the product roadmap and strategy for products and platforms that support and grow a diverse portfolio of channel partners.You will collaborate with the partnerships team and external partner...

  • Senior Project Manager

    3 weeks ago

    Toronto, Ontario, Canada Foilcon Full time

    Job DescriptionFoicon is seeking a highly skilled Senior Project Manager to lead the delivery of large-scale technology initiatives and complex IT solutions in a highly integrated healthcare setting.Key Responsibilities:Coordinate and manage project activities, monitoring and reporting on progress, and anticipating and resolving issues, risks, and...

  • Senior Caseworker

    1 month ago

    Toronto, Ontario, Canada CB Canada Full time

    Job Title: Senior CaseworkerWe are seeking a highly skilled and experienced Senior Caseworker to join our team at AmerisourceBergen. As a Senior Caseworker, you will play a critical role in providing exceptional patient support and reimbursement services to our clients.Key Responsibilities:Provide expert-level reimbursement support to patients, including...