Patient Experience Manager, BioAdvance

4 weeks ago

Toronto, Ontario, Canada Johnson & Johnson Full time
Job Title: Manager, Patient Experience

Johnson & Johnson is seeking a highly skilled Manager, Patient Experience to join our team in Toronto, Canada. As a key member of our BioAdvance team, you will be responsible for designing, developing, and launching new patient support services and programs across the Janssen specialty portfolio.

Key Responsibilities:
  • Design and launch new services to existing programs, new programs for brands or indications, and for external manufacturers.
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects.
  • Establish program goals, objectives, and metrics to evaluate program effectiveness and drive continuous improvement.
  • Act as account manager with external manufacturers to deliver on BioAdvance services, pharmacovigilance, and other contractual requirements.
  • Provide guidance and critical input to Patient Value Teams (PVTs) to shape the design of any new Patient Support Programs (PSPs) and expansion or contraction of services of the existing PSPs.
Qualifications:
  • Bachelor's Degree is required; MBA or Advanced Degree in related field (business management, sciences) is preferred.
  • Minimum 8 years' experience in the healthcare/pharmaceutical industry is required.
  • Knowledge of pharmaceutical Go-to-market models, IMC Code of Ethical Practices, Pharmacovigilance standards is required.
  • Proven leadership of cross-functional team leaders, C-Suite engagement internally and externally is required.

This role is a 15-month fixed-term contract. Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. We are committed to providing a respectful, inclusive, and accessible work environment where all employees can achieve their potential.

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