Patient Experience Program Lead
2 months ago
Job Summary
The University Health Network is seeking a highly skilled Senior Project Manager to lead the Digital Patient Experience program. This is a 1-year opportunity to showcase your talents and oversee the planning and delivery of digitally-enabled workflow, hardware, and software application projects.
Key Responsibilities
- Collaborate with business stakeholders and UHN Digital leadership to establish business cases, objectives, and program/project roadmaps.
- Assume overall end-to-end ownership of program planning and delivery for a mix of projects, including large initiatives with complex technical, change management, and operationalization requirements.
- Mobilize a cross-functional team with the right mix of talent and skills to execute on short-term and long-term plans.
- Establish and maintain strong program and project management office controls, including management of scope, schedule, budget, procurement, financial, and value delivery.
- Manage and coach assigned project management staff; this includes responsibilities for recruiting, staff development, performance management, and resource allocation.
- Maintain a strong focus on governance, change management, and communications with an emphasis on outcomes, value delivery, and customer service.
- Proactively identify and manage risks and issues with appropriate escalation to senior leadership.
- Oversee procurement and delivery of goods and services, manage vendor contracts, and relationships.
- Be part of an on-call leadership rotation schedule to support UHN Digital's emergency response to critical information system downtimes.
- Contribute to continuous improvement of project and change management tools and processes within the Project Management Office Centre of Excellence.
Requirements
- Minimum 7 years Project Management experience required.
- Minimum 5 years Program Management experience preferred.
- Undergraduate Degree in Health Informatics or Administration, Technology, Science, Business, or related field required.
- Master's degree in Health Administration, Business Administration, or related field preferred.
- Excellent team building, coaching, and group facilitation skills.
- Excellent presentation, writing, and training skills.
- Excellent budget management skills and proficiency in data analytics to support IT investments.
- Demonstrated track record of successfully delivering large, complex programs with diverse teams using full-cycle project management, program management, and change management methodologies required.
- Supervisory or managerial experience required.
- Experience in formal procurement processes, contract negotiations, and vendor management required.
- Experience with healthcare organizations and hospital information system implementation preferred.
- Excellent interpersonal and client relationship skills at the executive and senior management level.
- Strong strategic critical thinking and problem-solving abilities, with exceptional attention to detail.
- Proficient use of computer software, and peripheral equipment (M365 tools, MS Project, MS Visio, and scrum or enterprise work management tools such as Kanban, Atlassian JIRA, ServiceNow).
Why Join UHN?
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs, and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
- Competitive offer packages.
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP).
- Close access to Transit and UHN shuttle service.
- A flexible work environment.
- Opportunities for development and promotions within a large organization.
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.).
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